Product Support Engineer

1 month ago

Ireland BigCommerce Pty. Ltd. Full time

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2023 "Best Place to Work", is looking for a Product Support Engineer for either our Cork (IRE) or our UK office in London. In this exciting role, you will assist every area of the business with your expert-level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, eCommerce platform for growing businesses.

What You’ll Do:

  • Use trace analysis, debug skills, code, and proprietary tools to analyze system problems, develop and test solutions for higher priority/more complex issues
  • Perform analysis techniques to manage critical situations that involve technically challenging issues
  • Execute platform and code tests. Identify and communicate defects through creation, prioritisation, and organisation of those defects via internal tracking system (JIRA); build/lead corrective action plans for these defects as appropriate
  • Work as an extension of the Product and Engineering team. Provide engineering-quality code fixes for minor defects to the core application and/or themes; attend Sprint and Release Train meetings and disseminate information to other teams within the organization when necessary
  • Contribute to the software development of tools, apps, or core software improvements, including feature requests coming directly from customers
  • Assist agencies and high-value clients with creating and troubleshooting custom API solutions as needed
  • Maintain strong working knowledge of released products and participate in pre-release activities, BETA programs, and ongoing improvement of products
  • Communicate and help solve complex issues for our merchants via escalated cases
  • Act as a product advocate for customers and provide client prospective/client feedback to the engineering/product team.
  • Perform other duties and assignments as required

Who You Are:

  • A BigCommerce expert. You know the platform inside and out. A minimum of 6 months of in-depth experience with the BigCommerce platform
  • Exceptional troubleshooting, testing and debugging skills with a deep knowledge of DNS, SSL, and the BigCommerce technical infrastructure
  • Formal training or equivalent experience with front-end or full-stack development languages such as JavaScript, Node.JS, Angular, and JSON; expert-level HTML and CSS skills and a deep understanding of the Stencil Framework and Handlebars programming language are required
  • Strong understanding of BigCommerce API; capable of performing, testing, and debugging requests
  • Ability to self manage to prioritize the most critical needs of the team; exceptional time management, and the ability to work independently
  • Intermediate level experience with internal tools (logstash, rundeck); general understanding of code deployment and supporting tools like Github
  • Exceptional verbal and written communication skills
  • Helping people is what you do, and you look forward to helping in any way you can - whether it’s our customer or internal stakeholders
  • Teamwork isn't something you just talk about, you believe in it and help keep it going
  • Working on complex puzzles and finding out why things tick interest you
  • Schedule must be flexible in order to support global teams

#LI-SOL1

#LI-REMOTE

Diversity, Equity & Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at .

#J-18808-Ljbffr

  • Technical Support Engineer

    1 week ago

    Ireland Informatica Corp. Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where...

  • IT Support Engineer

    1 day ago

    Ireland Lovin- JobBoard Full time

    IT Support Engineer in Leitrim Hybrid €35-45K depending on experience Stamp 4 or EU Citizens only. Senitor Ireland is excited to collaborate with an esteemed Irish company in search of an IT Support Engineer. embark on a journey that combines on-site work and remote flexibility, thanks to the company's expanding horizons. Required skills: *...

  • New Product Introduction Engineer

    4 days ago

    Ireland nordson Full time

    *Nordson Medical*, a global leader in the medical device industry, is seeking an experienced and highly motivated individual to join our team in *Boyle*, Ireland as a *NPI Engineer*. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. *Summary of the role* The *NPI Engineer* will...

  • Manager, Product Management

    1 week ago

    Ireland Sports Technology Awards Group Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....

  • Desktop Support Engineer

    3 days ago

    Ireland ESP Full time

    Desktop Support Engineer in Waterford, you will be responsible for dealing with technical issues escalated from the helpdesk function. 18th April, 2024 About the Job: As the Desktop Support Engineer in Waterford, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot...

  • Support Analyst

    1 month ago

    Ireland iCabbi Voice Full time

    Experience: 2+ years of experience in a customer support environment Role As a Support Analyst , you will be part of a highly motivated worldwide team devoted to providing exceptional support to iCabbi Customers. Our customer-centric culture and close teamwork with Engineering, Customer Success, and Product Management provide an environment built for...

  • Production Supervisor

    22 hours ago

    Ireland Harry Walsh Associates Recruitment Full time

    Details: Production Supervisors required for a global electronics manufacturing company. You will report to the Production Manager for key deliverables. The role will be responsible for a team of 20 to 30 employees. You will act as a key member and you will own the production processes and be responsible for ensuring that the processes meet all deadlines,...

  • First Support Onsite Engineer

    4 weeks ago

    Ireland Konicaminolta Full time

    Om onze groei te ondersteunen Bij Aurelium zijn we op zoek naar een gedreven Field Support Onsite Engineer. Als first line support engineer word je ingezet om als eerste in de bres te springen bij problemen. Je draait mee op de eerste lijn op ServiceDesk, maar wordt ook ingezet voor opdrachten bij een aantal klanten. Je hebt dus zowel direct...

  • Customer Support Engineer

    2 weeks ago

    Ireland Contentful Full time

    Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies. Working directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting...

  • Product Manager

    2 weeks ago

    Ireland zeroG - AI in Aviation Full time

    Paydock is a dynamic fintech scaleup, dedicated to delivering industry leading orchestration solutions to financial institutions, major household brand retailers and non-profit organizations worldwide. Our teams are located internationally, with a global presence spanning 11 countries. We embody a culture of collaboration, innovation and high-performance,...

  • Manager, Technical Customer Support

    2 weeks ago

    Ireland Forescout Technologies Inc Full time

    Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate...

  • Manager, Technical Customer Support

    22 hours ago

    Ireland Forescout Technologies Inc Full time

    Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate...

  • Production Line Leader

    22 hours ago

    Ireland MATRIX Recruitment Group Full time

    What you need to know Matrix Recruitment are seeking to recruit – Production Line Leader for our client , based in the Kildare Region Excellent package on offer. This is a day’s role, potential for shift work down the line. Your new job Key duties & responsibilities: Responsible for managing a specific production area and ensuring smooth...

  • Production Planner

    1 month ago

    Ireland PSC Biotech Corporation Full time

    Industry Pharma/Biotech/Clinical Research Work Experience 1-3 years City Meath State/Province Meath Country Ireland Job Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US,...

  • Systems and Application Support Manager

    2 weeks ago

    Ireland Enel Chile S.A Full time

    Enel X is a global business line of the Enel Group, combining its own progressive, future-oriented approach with the financial solidity and worldwide reach of the Group. We are leading the energy transformation all over the world, turning complex technologies into simple, approachable, effective solutions that enable everyone to transform energy into new...

  • Sr. Cloud Engineer, Cloud Security Product Group

    1 week ago

    Ireland CrowdStrike Holdings, Inc. Full time

    Sr. Cloud Engineer, Cloud Security Product Group (Remote, IRE) page is loaded Sr. Cloud Engineer, Cloud Security Product Group (Remote, IRE) Apply locations Ireland - Remote time type Full time posted on Posted Yesterday job requisition id R18514 #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed...

  • R&D/Product Development Engineer

    1 month ago

    Ireland Vertiv Co Full time

    RESPONSIBILITIES : Lead & Support the end-to-end product development lifecycle, from concept ideation to commercialization, for our busbar trunking product line, in accordance with the Vertiv NPDI procedures and PMO best practices Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to execute product development...

  • Senior Engineer

    1 month ago

    Ireland Stryker Corporation Full time

    Senior Engineer (Projects) page is loaded Senior Engineer (Projects) Apply locations Limerick, Ireland time type Full time posted on Posted Yesterday job requisition id R513868 Work Flexibility: Onsite Senior Engineer, Manufacturing - Projects. Stryker Limerick (23 month FTC) Position Summary The Senior Engineer will provide advanced technical and...

  • Production Core Team Manager

    1 month ago

    Ireland Apple Inc. Full time

    Production Core Team Manager - 23 months Fixed Term Contract Apple is seeking a Production Core Team Manager to join the Cork Operations team.As a member of our team, your responsibilities is to provide leadership and direction to the Core Teams, so they can achieve committed output and metrics, ensuring there is continuity across each of the different...

  • Software Engineer

    2 days ago

    Ireland CPL Healthcare Full time

    Our client in the tech space is seeking a Software Engineer for an 9 month Contract €110,000 per year Software Engineer 9 months contract Ireland - Onsite – 3 days in the office Dublin 4 Pay Rate: €110,000 per year Cpl are currently looking for a Software Engineer for an 9 month contract to join a Multinational organisation in Dublin City. Role: ...