Injury Claims Handler

Aviva are looking for an ambitious, enthusiastic and driven individual to join our Motor and Liability Claims Team in our Cork Airport Business Park office as an Insurance Claims Advisor.

After an initial training hybrid working arrangements will be available for the new qualified starter.

This role will involve proactively handling a portfolio of Liability Claims (Damage/ Injury). You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process. 

Please be advised you must have valid Irish, EU, or UK work rights to be considered for this position and hold at minimum APA qualification (Personal and Commercial).

Duties & Responsibilities:

• Negotiate claims settlements for complex, noncomplex injury and damage claims
• Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim
• Build positive relationships with colleagues and external partners, in a professional and approachable manner
• Have confidence to seek guidance and make decisions which are right first time
• Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant
• Share learnings and feedback with colleagues and partners
• Make liability decisions to facilitate early resolution and maximise settlement opportunities
• Maintain quality of portfolio and with full compliance of CPC, DPA, CICA and all relevant legislation
• Have a good knowledge and understanding of the Insurance market in Ireland

Skills & Experience:

• Experience in Liability and/or Motor Claims Handling is advantageous
• Capability to provide the best possible outcomes for both the customer and Aviva
• Ability to handle complex situations
• Excellent Problem-solving abilities with ability to make real time decisions based on changing information 
• Ability to handle own workload 
• Positive Relationship building with stakeholders
• Dedication to the customer environment

What will you get for this role?

• A competitive salary depending on location, skills, experience, and qualifications
• Minimum 25 Days holidays and flexibility to buy/sell up to five days, outside of bank holidays.
• Fully paid paternity and maternity leave. We also offer family leave.
• Generous Defined Contribution pension scheme
• Annual Performance related Bonus and Pay review
• Education support for professional qualifications and support your development to achieve your career goals.
• Discounted rates (with friends and family offers too) on our products plus national and local offers from various retailers.
• Global Matching Share plan
• Save As you Earn scheme
• Health Insurance Subsidy
• Access to Best Doctors and Aviva family Care
• Employee Assistance Programme
• Eyesight Testing
• Bike to Work Scheme
• Holiday Fund
• Sports & Social Society

This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you.

Our smart working combines the benefits of flexibility with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Tawana.Chin@aviva.com

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.