Senior Engineer, Technical Support

2 months ago

Ireland Dell GmbH Full time

Senior Engineer, Technical Support (Japanese Speaking)

Join us as a Senior Engineer on our Technical Support team in Cork/ Limerick / Dublin to do the best work of your career and make a profound social impact.

What you’ll achieve

Provides remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. Resolves critical issues for Japan ProSupport Plus customers during Japan night hours. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies' business operations and the business operations of Dell Technologies customers. As a Senior Engineer, you will be responsible troubleshooting different Dell Products, including storage and server products and work closely with peers and internal SMEs to increase knowledge and resolve customer issues.

You will:

  • Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution.

  • Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue.

  • Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams.

  • Provide qualified information to Engineering so they can improve product quality and reliability.

  • Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures.

Take the first step towards your dream career.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Business level Japanese (speaking and writing)

  • 5+ years of Japanese customer support experience as an IT Infrastructure Support engineer.

  • Strong customer orientation, excellent phone etiquette and work ethic

  • Extensive knowledge of infrastructure, client and cloud solutions

  • Excellent communications skills and ability to work with calmness and composure under stress.

Desirable Requirements

  • Bachelor’s degree

  • Additional language required.

Dell’s Hybrid Work Culture

We feel freedom and flexibility are crucial—our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.

  • Team members who live within a one-hour commute of a major Dell site location will be considered hybrid and expected to be onsite a minimum of three days per week, while the other days can be from anywhere.

  • Team members who live more than a one-hour commute from a major Dell site location will be considered remote but may have the option to work hybrid should they choose to, with their leader’s approval.

Closing date: 15th February 2024.

Who we are

We believe that each of us has the power to make an impact. That is why we put our team members at the center of everything we do. If you are looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we are looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here

Job ID: R237801

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page. #J-18808-Ljbffr

  • Technical Support Engineer

    1 week ago

    Ireland Informatica Corp. Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where...

  • Senior Engineer

    1 month ago

    Ireland Stryker Corporation Full time

    Senior Engineer (Projects) page is loaded Senior Engineer (Projects) Apply locations Limerick, Ireland time type Full time posted on Posted Yesterday job requisition id R513868 Work Flexibility: Onsite Senior Engineer, Manufacturing - Projects. Stryker Limerick (23 month FTC) Position Summary The Senior Engineer will provide advanced technical and...

  • Manager, Technical Customer Support

    16 hours ago

    Ireland Forescout Technologies Inc Full time

    Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate...

  • Manager, Technical Customer Support

    2 weeks ago

    Ireland Forescout Technologies Inc Full time

    Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate...

  • IT Support Engineer

    1 day ago

    Ireland Lovin- JobBoard Full time

    IT Support Engineer in Leitrim Hybrid €35-45K depending on experience Stamp 4 or EU Citizens only. Senitor Ireland is excited to collaborate with an esteemed Irish company in search of an IT Support Engineer. embark on a journey that combines on-site work and remote flexibility, thanks to the company's expanding horizons. Required skills: *...

  • Senior Geotechnical Engineer

    1 week ago

    Ireland Access Talent Group Full time

    Competitive Salary and a full detailed benefits package Our client is looking for a Senior Geotechnical Engineer with 5 years of experience, to be apart of a team that collaborates on international projects, spanning infrastructure, highways, education, commercial buildings, and more. This company offers you the chance to connect with colleagues from...

  • Process Engineer

    2 weeks ago

    Ireland Asset Recruitment Full time

    ref. 01158 Process Engineer (Technical Transfer) Our client, a leading multi-national Biotech company, is seeking enthusiastic candidates to join their External Manufacturing (ExM) Technical Operation team in two different sites, one located in Co. Louth – Ireland and one in Lucerne – Switzerland for Process Engineer (Technical Transfer) roles . As part...

  • Technical Manager

    1 month ago

    Ireland Weener Plastik GmbH Full time

    Technical Manager 40 hours per week, Monday to Friday Job description We are seeking a highly skilled and experienced Technical Manager to lead our technical team in Weener Plastics. The Technical Manager will be responsible for overseeing all technical aspects of projects, ensuring technical feasibility, and delivering high-quality solutions on time....

  • Technical Manager

    1 month ago

    Ireland Weener Plastik Ilkenhans GmbH Full time

    Technical Manager 40 hours per week, Monday to Friday Job description We are seeking a highly skilled and experienced Technical Manager to lead our technical team in Weener Plastics. The Technical Manager will be responsible for overseeing all technical aspects of projects, ensuring technical feasibility, and delivering high-quality solutions on time....

  • Senior Design Engineer C&I

    1 day ago

    Ireland Gas Networks Ireland Full time

    Gas Networks Ireland operates and maintains Ireland’s €2.7bn, 14,664km national gas network, which is considered one of the safest and most modern renewables-ready gas networks in the world. Over 720,000 Irish homes and businesses trust Ireland’s gas network to provide efficient and reliable energy to meet their heating, cooking, manufacturing and...

  • Senior DevOps Engineer

    5 days ago

    Ireland MasterCard Full time

    We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency...

  • Senior Software Engineer

    4 weeks ago

    Ireland Unum Insurance Full time

    Our Story Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business. We are seeking a highly experienced Senior Software...

  • Senior Mechanical Engineer for Project Execution

    1 day ago

    Ireland Baker Hughes Company Full time

    Senior Mechanical Engineer for Project Execution page is loaded Senior Mechanical Engineer for Project Execution Apply locations IE-SHANNON-SHANNON FREE ZONE EAST time type Full time posted on Posted 6 Days Ago job requisition id R118574 Senior Mechanical Engineer for Project Execution Be part of a successful team Our Industrial & Energy Technology...

  • Exclusive - Technical Manager

    1 month ago

    Ireland Faststream Recruitment Full time

    Join a maritime organisation based on the south coast of the Republic of Ireland, specialising in the management of a diverse fleet of vessels across various sectors. The fleet includes a range of vessel types, serving industries such as offshore oil and gas, renewable energy, and marine transportation. As a Technical Manager, you will play a pivotal role in...

  • Senior R&D Engineer

    1 week ago

    Ireland Veryanmed Full time

    Senior R&D Engineer Full time - Permanent Galway- Hybrid We have an exciting opportunity for a  Senior R&D Engineer to join Veryan Medical! Summary Veryan Medical is a fast-paced, rapidly growing medical device company offering a highly differentiated solution in SFA interventions. We share a commitment, a passion, and a vision for the contribution...

  • Senior Project Management Engineer

    1 month ago

    Ireland RSK Group plc Full time

    Why not come and work for one of Ireland's most progressive and ambitious engineering and environmental consultancies. We work in sustainability so if you want to progress your career in a socially responsible company working towards a sustainable planet then join us. We are based in Ireland but also work in the UK, Europe, Africa, Asia, and the Middle...

  • Senior Software Development Engineer

    1 week ago

    Ireland Autodesk, Inc. Full time

    Senior Software Development Engineer page is loaded Senior Software Development Engineer Apply locations EMEA - Ireland - Dublin - Windmill Ireland - Remote time type Full time posted on Posted Today job requisition id 24WD78003 Job Requisition ID # 24WD78003 Does automation and a fast-paced environment excite you? Do you thrive on building resilient,...

  • Senior Software Development Engineer

    2 weeks ago

    Ireland Autodesk, Inc. Full time

    Senior Software Development Engineer page is loaded Senior Software Development Engineer Apply locations EMEA - Ireland - Dublin - Windmill Ireland - Remote time type Full time posted on Posted Today job requisition id 24WD78003 Job Requisition ID # 24WD78003 Does automation and a fast-paced environment excite you? Do you thrive on building resilient,...

  • Desktop Support Engineer

    3 days ago

    Ireland ESP Full time

    Desktop Support Engineer in Waterford, you will be responsible for dealing with technical issues escalated from the helpdesk function. 18th April, 2024 About the Job: As the Desktop Support Engineer in Waterford, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot...

  • Senior PLC Engineer

    1 month ago

    Ireland Horizon Controls Group Full time

    Dublin 22, Ireland | Posted on 03/14/2024 Horizon Controls Group areseeking a highly skilled and experienced Senior PLC Engineer to join ourdynamic team. The Senior PLC Engineer will play a key role in the design,development, implementation, and maintenance of PLC-based control systemswithin our highly automated and highly regulated biotech plant. The...