Pre-Litigation Claims Handler

Job Title: Pre-Litigation Claims Handler

Location: Dublin

Abrivia are currently recruiting for a Claims Handler to join our client, a leading Insurance Group based in Dublin City Centre, on an initial 9-month contract. Reporting to the Claims Team Leader, this role involves the management, negotiation, and resolution of a portfolio of pre-litigation claims.

Hybrid Working Model + Competitive Base Salary + Benefits Package

Responsibilities:

• Managing a portfolio of motor, property, and personal accident claims during the pre-litigation phase, ensuring a tailored strategy for each case whilst effectively controlling claims costs.
• Supervising a high-volume portfolio of claims to achieve prompt and proactive resolution, alongside timely processing of personal accident claim disbursements.
• Responding to inbound calls from customers and claimants regarding new claims, furnishing requested updates via telephone.
• Providing counsel on the claims procedure and advising policyholders on requisite steps, protocols, and criteria.
• Logging claims, setting initial reserves, inputting data, and confirming receipt of claims.
• Engaging experts from an approved panel of service providers and instigating claim investigations.
• Identifying and escalating claims involving severe injuries, substantial losses, or other notable characteristics.
• Identifying any absent or supplementary information necessary for advancing claims and pursuing acquisition.

Requirements:

• Minimum APA qualified, ideally working towards CIP.
• Previous relevant experience handling claims within the General Insurance Industry.
• Excellent written and verbal skills.
• Analytical and decisive, with the ability to prioritise workloads.
• Proficient in Word, Excel & Outlook.

What’s In It For You?

• Health allowance.
• Discounted home & car insurance products.
• Annual discretionary bonus.

Should this position be of interest to you please forward your CV to Shauna Jordan in Abrivia Recruitment. If this role isn’t quite right but you are looking for something similar, please feel free to get in touch to discuss other opportunities. All applications will remain in strict confidence.

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