Claims Advisor

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.

Role Purpose

We are looking for a Claims Advisor to join our Group Protection Claims Team. In this role, the Claims Advisor will be responsible for handling salary protection, specified illness and death claims in a manner which is efficient, effective, compliant and with a customer first ethos in mind. The role holder will also be a proficient administrator with excellent time management and organisational skills.

Claims Advisors provide valuable support and assistance to Cornmarket’s customers. This role will involve dealing with vulnerable customers and difficult circumstances which requires empathy, compassion, and consideration. Stakeholder management is an important aspect of this role, as Claims Advisors are required to communicate daily with our internal departments and external stakeholders, including insurance companies, employers, and unions, on various claims related queries.

What We Can Offer You?

• Flexible working from home options as part of our Cornmarket Flex ways of working

• Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)

• Annual leave (increases based on service)

• Flexi leave (option to take additional annual leave)

• Attractive & flexible pension contribution rates

• Health insurance or wellness subsidy

• Fully paid family leave types (maternity/paternity/surrogacy)

• Performance based bonus/commission

• Income protection

• Life cover

• Discounts on financial products

• Comprehensive health & wellbeing programme

• Employee Assistance Programme

• Active Sports & Social Club

Accountabilities of the Role

• Provide information to customers in a professional and timely manner regarding the eligibility of their claim

• Advise and update customers on the process, progress, cover, benefits, and premiums related to their claim

• Ensure that information provided to customers and third parties is correct, clear, complete, and up to date by consulting the relevant data sources

• Process incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulations

• Review claims proactively to determine what actions and steps can be taken to progress and follow up with the relevant parties accordingly

• Handle complaints and ensure escalation where appropriate

• Achieve personal and team targets and objectives

• Contribute to team projects including new systems testing, updating of processes and procedures

• Comply with risk control and regulatory requirements that are relevant to this role

• Maintain commercial awareness relevant to this role

Skills & Knowledge Required

• A minimum of 1 years’ experience in a customer facing role, preferably within the financial services industry

• Ideally working towards a QFA qualification

• Track record of achieving/surpassing quotas/targets

• Ability to handle complaint type calls from customers with empathy

• Strong PC and Microsoft skills

• Organisational skills

• Time Management skills with the ability to work to tight deadlines

• Resourcefulness

• Ambition and drive for results

• Knowledge of risk control & regulatory environment

• Commercial awareness

Behavioural Competencies Required

• Empathetic, understanding and patient

• Emotionally intelligent

• Resilient and flexible

• Quality and customer focused

• Enthusiastic with a positive attitude towards challenges and change

• Compliant – must have the ability to follow procedures

• Approachable team player that collaborates with and supports other team members promoting team spirit

• Strong communication skills

• Listening – hearing and understanding the clients queries and empathising where relevant

• Verbal communication– articulate complicated information clearly and accurately

• Written communication– transfer information concisely and accurately

Controlled Function

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.

Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, martial status, membership of the Traveller Community, national origin, race, religion, sexual orientation.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team. To review our data use practices, visit ourRecruitment Data Privacy Notice.