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Control Centre Operator

4 months ago

Dublin, Ireland G4S Full time

G4S Secure Solutions (Ire) are currently recruiting for an experienced Control Centre Operator for our client site in Dublin City Centre. 12 hour shifts, days & nights rotating.

 

Basic Pay: €16.50 per hour, + Sunday premium, overtime, bank holiday and unsociable hours paid. 

 

Role responsibilities:

  • Monitoring Access Control & Camera Systems (Genetec,Lenel, Brivo)
  • Address Access Control Alarms via Access Control Systems & Cameras
  • Coordinate & communicate with all Office Coordinators in EMEA region
  • Compile daily SOC activities into daily shift reports
  • Creating Incident Reports as described in SOC Protocols
  • Ensure Shift Lead is aware of all global security operations
  • Answer telephone calls and provide security services coordination
  • Use radio to dispatch and track Security Officers calls for requests
  • Identify and Log Access Control malfunctions
  • Raising tickets for failing equipment, systems or facilities requests

 

Coordinating Emergencies:

  • Coordinate Emergency incidents with Physical Security Officers
  • Coordinate & communicate with First Responders
  • Participate in regular training and scenario-based security drills
  • Coordinate Emergency incidents by following the escalation policies
  • Understand and execute Emergency SOC Protocols

 

Experience:

  • Excellent knowledge of CCTV, integrated access control, intruder alarm systems and procedures in the SOC environment.
  • Access Control System (Genetec, Lenel, S2, CCure etc.) experience is essential
  • Experience in threat monitoring software is highly beneficial
  • Strong IT skills – including excellent knowledge of Microsoft systems including but not limited to, Office,Word, Excel, PowerPoint and Outlook
  • Experience in providing comprehensive oral and written reports in a structured clear and informative manner
  • Excellent customer service skills
  • Excellent communications skills
  • Have 1+ years of experience in SOC or GSOC is required
  • Must have valid PSA Static Security License

 

Personal Attributes:

  • Excellent interpersonal skills
  • Capable of responding calmly and effectively to situations
  • Effective multi-tasker with a proven ability to work under pressure
  • Excellent written and oral communications skills
  • Excellent timekeeping and attendance record
  • Ability to work to own initiative and under minimal supervision