Records Centre Team Leader
1 month ago
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Responsibilities:
The Operations Lead oversees all daily operations of the center in the most cost-effective and customer-satisfying manner. This leader will coach a high-performance team and adhere to federal, state and Iron Mountain regulations.
Key Skills, Requirements and Competencies:
Lead and assigns specific responsibilities to all operations personnel
Motivates, mentors and empowers team to meet and exceed standards or set goals
Monitors employee attendance, productivity and other performance markers
Effectively uses metrics to aid accountability and measure performance
Ensures that the branch provides the finest internal and external customer service
Builds internal and external relationships; fosters collaboration
Provides relief coverage for operational duties when employees utilize time off or are absent
Prepares accurate reports
Ensures compliance of all federal, state and company regulations
Valid state driver’s license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employment
Ability to lift 40 to 50 pounds
Minimum of two years’ supervisory experience in a warehouse, distribution, operations or other service-related environment
Computer proficiency (Word, Excel, Google Suite)
Ability to complete paperwork in English accurately and completely
Strong attention to detail
Strong customer service skills; values customers and communicates with them in a professional manner
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0065966#J-18808-Ljbffr-
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