Technical Consultant

1 month ago

Ireland SPEEDECK Full time
Technical Consultant - Key Accounts (Full Time) Cork, Ireland Description

Employment Type

Full-time, permanent

Location

Cork, with remote and flexible working arrangements available

Who are we looking for?

Are you a content expert looking for a more business-focused role? You might be an experienced technical communicator, linguist, or learning professional, and now you are looking to work more on the business side of things. If that sounds like you, great Read on 

At TWi, we are looking for a highly motivated and strategic Technical Consultant - Key Accounts with strong content knowledge and expertise to support our clients in achieving their business objectives, which will further drive the growth of TWi. 

This is an exciting opportunity for you to blend your content and business knowledge in a fast-paced, dynamic, and supportive business. You’ll have a deep understanding of navigating corporate structures, solving content-related problems, developing strong internal and external relationships, and have experience growing business areas or teams.

As our Technical Consultant you will be responsible for developing new business with key accounts. You will work with the operations team to ensure we consistently deliver value on each project and solve our clients’ ongoing content-related problems. You will have the freedom to shape the Business Development (BD) department while taking responsibility for supporting the growth and development of the existing customer base. 

This is a key leadership position where you will be supported by the wider business development team. 

You will report to the Business Development Director (BDD).

What’s in it for you?

When you join our team, you will become part of an open and communicative culture. TWi was founded on the principle that all communication, no matter how technical, is about people. We put that into practice by ensuring everyone on our team is valued, included, and supported. We also offer you:

Career progression opportunities in the form of

a curated learning and development plan that helps you grow and achieve your career goals.

the opportunity to get involved in projects outside of your area of expertise. We pride ourselves on creating opportunities for our team members to gain experience in activities and fields that they are interested in that might not fall within their main area of expertise.

A good benefits package that consists of

the opportunity to participate in the company pension scheme

the opportunity to participate in the company bonus scheme

participation in the TWi Sick Pay scheme

participation in the VHI/TWi Group health insurance scheme

participation in the Taxsaver Commuter Ticket scheme

What’s more, we’ve championed flexible working arrangements, including varied work-from-home options, from the beginning and will continue to do so as long as our team members find value in such an approach.

Here’s what you will be doing:

Provide strategic input to and take responsibility for key areas of the BD strategy. 

Listen to our clients’ needs and provide feedback to the business that influences how we position our offering and potentially add new services, including technology solutions. 

Lead potential clients to an understanding of content solutions that solve their problems, demonstrating how TWi services match their needs using value-based selling. 

Develop and execute key account management plans for all specified clients. 

Enable customers to achieve their business objectives through content. 

Organise and coordinate business review meetings with clients at agreed intervals. 

Establish client satisfaction reporting to ensure we are achieving clients’ goals while acquiring learnings from each project. 

Work with the team to develop thought leadership content that connects with our client base. 

Support marketing to develop collateral to promote TWi services. 

Collaborate closely with the Operations team to support new customer acquisitions and onboarding. 

Provide input to client invoicing at the end of the month. 

Agree and own specific business development metrics, particularly around pipeline development. 

Identify opportunities for clients to act as advocates for TWi such as case studies and testimonials. 

Attend conferences, events, and client sites, where necessary. 

Provide timely and accurate reporting on client management KPIs. 

Your skills and experience:

Minimum 5 years’ relevant work experience in a technical communication, learning, or language role.

Third-level qualification related to content development and strategy, or in marketing, business, or other similar discipline. 

Ideally, previous small business and multi-national experience. 

Demonstrated strong strategic thinking, interpersonal, negotiation, networking, relationship-building, problem-solving, and presentation skills. 

Highly analytical and data-driven while also being a people person. 

Strong planning and organisational skills – can effectively allocate time and prioritise appropriately even when faced with multiple demands and competing priorities. 

Excellent written and spoken English. 

Passionate about new technologies and tools. 

Interested in AI, machine learning, AR/VR and other such technologies. 

Highly motivated self-starter, eager to learn, determined to adapt quickly, and comfortable with some ambiguity. 

Willingness and ability to travel, if needed. 

Demonstrated leadership ability. 

Strong computer skills, including competency in enterprise CRM, Microsoft Word, PowerPoint, and Excel. 

About TWi

TWi is an exciting, high-growth company. We are a team of technical content creators and consultants supporting leading technology and life sciences companies to create the ideal end-user experience for their internal and external clients.

As knowledge transfer professionals, we are experts in:

Technical Writing

Translation and Localization

Technical Writing Training

SAP Enable Now Content Services

Technical Writing for Emerging Technologies

We are focused on making it easy for our clients to work with us. Whether we’re working on Instructions for Use for a medical device, process documentation for developing life-saving drugs, or an online help system for a software application, we guarantee high-quality results and timely delivery. Our expert teams support clients in improving operational efficiency, sales, customer satisfaction, reducing human/user error rates, and achieving their business objectives.

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