Social Media Content Analyst
1 month ago
SOCIA MEDIA CONTENT ANALYST â DUTCH SPEAKER
Are you interested in Social Media? Do you want to help to provide a safe internet environment? And do you speak Dutch? Great, this if for you
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What do we offer?
·      Full-time, permanent Contract with Covalen
·      Day shift (9am to 5:30pm) or Evening shift (6pm to 2am) â No rotation between shifts. Monday to Friday (occasionally weekends and bank holidays)
·      Base annual salary of â¬27k (Evening Shift +25% from 10pm to 2am; +â¬12 Taxi Allowance per day â total, up to 30k)
·      25 days of annual leave
·      Private healthcare and pension contribution
·      Extensive training and access to CPLâs Wellness Programme
·      Bike to Work and Tax Saver Scheme
·      Free Canteen, food and snacks
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What do you need?
·      Fluent near-native level (C1/C2) of Dutch and Fluent English (C1)
·      Stamp 4, 1G or EU passport - Mandatory
·      Cultural understanding / Knowledge in current affairs of the region
·      Problem- solving, attention-to-detail and critically thinking skills
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What is going to be your task?
- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remain knowledgeable about clientâs products and community standards
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggest solutions
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It is important to highlight that the content you will be reviewing might include very sensitive content. Due to the nature of the role employees are classified as essential workers, therefore they must work from the office (Sandyford, D18).
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 If you have what it takes for this job, please apply with your CV to patricia.teixeira@cpl.ie
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