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Order Fulfilment Operative
2 months ago
An Amazing Career Opportunity for an Order Fulfilment Operative
Location: Galway, Ireland
Job ID: 32213
As Order Fulfilment Operative, you will be responsible for processing all orders received into Esker for the NAM region. You will additionally be required to support other regions (globally) as per business needs. Scheduling activities for production control will be part of the data entry training and responsibilities under order management.
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
HID PACS, located in multiple development locations across the world, is recognized as the global leader in the design, manufacture and supply of access control security technology. HID Global, the provider of trusted identities to the world's people, places and things. A leader in the commercial security industry, this established company designs and manufactures physical access control systems.
As our Order Fulfilment Operative, you’ll support HID’s success by:
- Managing all order entry tasks for EMEA region as a priority, proactively supporting other regions as required.
- Ensuring customer information/product information is accurately replicated in the OCR tool Esker; report any inconsistencies and ensure resolved. Escalating to Order Entry Team Leader as appropriate.
- Informing the Pending and Phone and E-mail team of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Communications to resolve.
- Ensuring high level of order entry accuracy.
- Building your knowledge of HID and HID products; attend training as required.
- Working seamlessly with the EMEA production control team if data entry is required for Order management.
What we will love about your background:
- Ability to effectively communicate in the English language verbally and in writing.
- Ability to read and interpret technical journals, specifications, technical standards, etc.
- Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
- Familiar with operating systems, such as Windows, etc.
- Previous experience of using the Oracle system would be a distinct advantage.
- Knowledge of using an OCR tool would be a distinct advantage.
Your Experience and Education include:
- Previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPI’s is essential.
- Some technology experience would be an advantage.
Why apply?
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
We make it easier for people to get where they want to go
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
