IT Process Manager

1 month ago

Ireland BCD Travel Full time

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

IT Process Manager – Focus: IT Asset Management

Full time, Germany, Netherlands, Denmark, Poland, Spain, Luxembourg, Ireland, Italy, United Kingdom, Sweden

Are you enthusiastic about bringing IT Asset Management Process to the next level?

Are you willing to embark on an exciting opportunity to manage our Asset Management Process, keep our CMDB up to date, and work as part of a great team?

We are looking for you if you are:

  • passionate about managing and improving IT Asset Management Process

  • always striving for better IT Asset Management Automation

  • excited to collaborate with our teams to get the best-in-class IT Asset Management

As a IT Process Manager, you will

  • Manage our Global IT Asset Management Process

  • Further develop our existing IT Asset Management Process (Process Design)

  • Make sure the IT Asset Management Process is running efficiently

  • Own and maintain the IT Asset Management documentation

  • Act as the CMDB Product Owner and coordinate the agile development activities

  • Engage with other ICT teams to continuously improve our IT Asset Management Procedures

  • Develop and report on KPI, SLA, and OLA

  • Monitor and manage process compliance

  • Take care of proper communication and training of the process across the organization

  • Be a reliable partner in extraordinary situations such as Major Incidents. On an occasional basis, you will also support our IT Service Management team to coordinate Major Incidents:

  • Coordinate our Incident Response team to ensure fast resolution

  • Ensure target audience business communications

  • Provide Management updates regarding Major Incidents

  • Identify reoccurring issues and ensure they are managed via ITSM processes

  • Coordinate and advise our team of Major Incident Coordinators

  • Support the IT Service Management organization in fulfilling their overall business goals

  • Communicate and cooperate with other departments

About you

  • Bachelor's degree in business informatics or equivalent combined education and experience

  • +5 years of professional IT experience

  • +3 years of professional experience in IT Asset Management

  • Strong English skills (oral and written)

  • Track record in managing an IT Asset Management Process

  • Track record in defining and implementing processes

  • Track record in Process modeling (e.g. BMPN)

  • Track record in creating process documentation

  • Strong IT Service Management background

  • Very good human and social skills, with high commitment and motivation

  • Strong ability to work in a virtual team

  • ITIL Foundation certification (v3 or newer)

  • Effective communication skills (oral, written & presentation)

  • Strong organizational and planning skills

  • Excellent analytical and problem-solving skills with strong attention to detail

  • Ability to handle multiple priorities in a fast-paced environment

  • Willingness to travel occasionally #LI-Remote

  • Occasionally take part in an after-hours on-call rotation #LI-VP1

Interested?

Ready to join the journey? Apply now

Were dedicated to building a diverse, inclusive and authentic workplace. If youre excited about a role, but your experience doesnt align perfectly, we still encourage you to apply

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