Collections Specialist

Found in: beBee S IE - 1 month ago

Cork, Ireland Proofpoint Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role

Proofpoint is currently looking for a Collections & Customer Onboarding Specialist. The candidate must be a self-motivator, assertive, and personable individual to interface with customers,resellers, partners, sales, order management, and the billing team.

Your day-to-day

. • Assist in managing day-to-day collections operations for assigned customers and partners.

• Review customer contracts, purchase orders, and invoices for payment terms to avoid any payment delays.

• Monitor payment arrangements and document daily collection status in Excel and ERP system.

• Assist with resending invoices as requested, preparation of tax credit memos, and approvals.

• Provide exceptional customer service to investigate and resolve any disputed balances.

• Enlist the help of the billing, sales team, and upper management to assist with collection efforts when necessary.

• Provide weekly status and cash forecast of assigned customer accounts and present to the management.

• Prepare audit related documents when requested.

• Manage all external and internal requests that come through the Customer Onboarding & Accounts Receivable alias.

• Manage & process new and existing customer information requests through the Jira portal.

• Act as a point of contact and coordinate with various teams to ensure all areas of new/existing customer requests are met.

• Ensure all Online Customer Portal accounts are updated and active. for example (Ariba) and other applicable portals.

What you bring to the team

  • Possess strong oral and written communication skills.

  • Have a professional, courteous and positive demeanor.

  • Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint and Outlook; SharePoint, Salesforce, & Microsoft Dynamics D365 experience is preferred, along with customer portals such as Ariba.

  • Demonstrates the ability to execute multiple, complex requests.

  • Precise attention to details and meet assigned deliverable deadlines.

  • Good analytical skills, detail oriented, and organized.

Why Proofpoint

Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint #LifeAtProofpoint

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Proofpoint was honored with 9 Best Places to Work Awards in 2023 by workplace culture leader, Comparably. To view additional awards, visit www.proofpoint.com/us/news#awards

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

     

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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