French speakers

The job: CUSTOMER SUCCESS MANAGER - FRENCH SPEAKER

My client has an exciting opportunity foraFrench speaking Customer Success Managerto join their Dublin team to look after a set of key customer accounts.

The role:

• Provide maximum value to customers by building strong relationships
• Drive proactive engagement between the Customers Service teams and the company's products experts
• Develop the company as a trusted partner by assisting customers plan and understand the best ways to utilise their software or products based on the customer’s business needs
• Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers’ levels of engagement and provide feedback regarding service improvements
• Respond to potential customer projects as they arise within your accounts
• Support the management of customer projects,
• Act as an extra escalation point for customers particularly when dealing with high priority incidents

About you

• Proficient French speaker
• 3+ years’ experience in a Customer Success/ Account Management Role
• Demonstrated understanding of Customer Success Management and Retention practices.
• Excellent interpersonal skills required particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers.

What the company offers:

·Competitive compensation that rewards achievement

·High-level Health, Dental, and Vision insurance

·Life insurance & Income Protection

·23 days Annual Leave plus 2 company days

·Generous Maternity & Paternity leave policies

·6% Pension match

·Employee Assistance Programme

·Fun and inclusive environment with regular events organised by Engagement, and Diversity Committees

Location: Sandyford D18

Interested? Apply today or send your CV to laura.molina@cpl.ie

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