Quality Assurance Specialist

3 weeks ago

Dublin, Ireland SEI1GLOBAL Full time

SEI Investments is a leading global provider of asset management and investment technology solutions.  The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective.

Position Description:

The role of a Quality Assurance Specialist involves working with the Senior QA Manager to act as the First Line of Defense support function for SEI Dublin operations teams. It involves working toward a consistent, risk-mitigating control framework across all operations teams, resulting in improved client service levels and a scalable operating model.

What you’ll do:

  • Quality Assurance Testing: Ongoing testing of the functions completed by SEI Dublin operations teams including Fund Accounting, Transfer Agency, Centralized Operations, Financial Reporting and AML

  • Checklist and Procedures: Work with SEI Dublin Operations and QA Manager to ensure checklist and procedures are reviewed and updated on an annual basis

  • Compliance and Internal Audit Testing: Ensure any findings and recommendations where applicable are actioned by the relevant teams.

  • Incident Management: Review of incident reporting including root cause analysis, remediation and preventative measures.

    • Idea generation and ongoing assessment and improvement of operational service model

    • Co-ordinate with technical solutions, risk and operations to proactively and effectively move resolutions forward

  • Management Reporting: Production of monthly incident and trend analysis reporting for SEI Dublin senior management.

What you will bring to the table:

  • Experience in reviewing existing processes and implementing efficiencies and risk mitigation

  • Proven experience with production of high quality and accurate output

  • Knowledge of fund administration is an advantage.

  • Quality Assurance experience is an advantage

Attributes we value:

  • Ability to multi-task, prioritise work and manage time to maximize efficiency and to meet strict deadlines.

  • Ability to work independently and manage multiple projects simultaneously.

  • Ability to ask relevant and targeted questions to get to the core of the task

  • Ability to think logically and sequentially

  • Strong oral, written and interpersonal communication skills.

  • Fluency in English Language (both verbal and written) essential.

  • Individual who takes initiative and ownership of assigned responsibilities.

  • Positive ‘can do’ attitude with excellent problem solving skills and attention to detail.

  • Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.

Benefits you can expect:

Healthcare for yourself, your spouse and any dependents under 18 years old. Pension Scheme, Life Assurance & Group Income Protection. Education Assistance, Sports Club Supplement, Tax Saver Travel Benefits, 2 Paid Volunteer Days per year, Employee Share Participation Scheme and Competitive Family & Annual Leave Entitlements. We are focused on ensuring a healthy work-life balance and offer hybrid working model and flexible working hours.

SEI is an Equal Opportunity Employer and so much more…

We recognize that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.

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