Director, Technical Services

3 weeks ago

Ireland Innovations Building Services LLC Full time

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The Director of Technical Services helps lead the team that is responsible for cultivating our customers’ success and has a direct impact on our company’s growth.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

The Technical Services team is responsible for providing advice and support for MongoDB, the most popular next-generation database, in use across a wide variety of industries and use-cases. The Technical Services teams that you’ll manage at MongoDB are responsible for ensuring customer success in their use of MongoDB through:

  • Applying strong problem solving skills, diverse technology experience, and knowledge of MongoDB products and applications in order to assist in the implementation and troubleshooting of a wide range of innovative customer applications and environments
  • Consulting on application or schema design
  • Optimizing performance and solving scalability issues
  • Resolving production outages
  • Designing and reviewing operational procedures like business continuity plans
  • Explaining the internals of MongoDB
Position Expectations
  • Drive customer success by leading the team who are solving challenging technical problems, all the way from design through to production operations. This includes managing their teams’ workflow and high value interactions with our escalation management team managing both internal and external escalations
  • Grow and lead a distributed regional team, including coordinating, mentoring, and actively recruiting new members of the team in partnership with our local recruiting team
  • Interface with the various departments in the company and represent the Technical Services team in those interactions, being a champion for our customers and for our company’s success
  • Contribute to global projects, which can include various aspects of program management including process, automation, and tooling

The Director, of Technical Services must have the technical skills to understand the various issues above, as well as the leadership ability to help build, mentor, and grow the rest of the Technical Services team. The MongoDB staff have a fanatical commitment to our customers’ success and it’s important that you share that.

The Director, Technical Services reports into the Area Vice President for EMEA and will be supervising the leaders of teams of technical services engineers in their region.

The ideal candidate will have
  • Strong management and leadership skills, with hands-on experience building and running teams of people leaders, including developing leaders and their direct reports
  • Practical experience running a technical support team or organization, including experience coordinating high profile customer escalations, collaborating with other internal engineering departments, and working closely with sales teams
  • A history of building organisational change and process improvement both regionally and across a global team
  • The ability to think on your feet, remain calm under pressure, and help the team solve problems in real-time
  • Strong background in diagnostic/ troubleshooting processes
  • Strengths in relationship building and maximizing team performance in a high growth and rapidly evolving environment
  • Excellent communication and presentation skills, written and verbal
Success Measures

The Director of Technical Services will be successful in this role if they steadily build a solid team that directly contributes to our customers’ success. After a ramping period they should first begin to build internal relationships across departments to help coordinate work and responses to customer issues, and later begin to establish relationships with key customer accounts to allow for proactive, positive communications and engage with them before escalations are required. In scenarios where escalations are unavoidable, the Director of Technical Services will be able to successfully take a senior leadership position in the escalation response, including assembling a response team of technical resources, coordinating their work, working with the global escalation management team, communicating to the customer success organisation, our customer and to executive management, and ensuring that we learn from the situation in an effort to constantly improve the way we support our customers.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer

#J-18808-Ljbffr

  • Director, Technical Services Dublin

    4 weeks ago

    Ireland MongoDB Full time

    The worldwide data management software market is massive. According to IDC, the worldwide database software market was forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027, representing a 14% compound annual growth rate. At MongoDB, we are transforming industries and empowering developers to build amazing apps...

  • Director, Technical Operations

    4 weeks ago

    Ireland Azurity Pharmaceuticals Full time

    Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial...

  • Associate Director

    1 month ago

    Ireland GreenJobs Ltd Full time

    ```html As one of the largest environmental consultancies in the UK and Ireland, our client tackles some of the most challenging and high-profile projects in the region. From small developments across various sectors to major national infrastructure schemes, they manage the environmental inputs throughout the lifecycle of these projects. Their Environmental...

  • Technical Services Coordinator

    2 months ago

    Ireland Design Build Search Full time

    Design Build Search is seeking aTechnical Services Co-Ordinator on behalf of our client based in North County Dublin. The selected candidate will be responsible for ensuring all building services activities are coordinated with other construction activities from specification and procurement through to installation, testing and commissioning. This is an...

  • Director - Structural Engineer

    1 month ago

    Ireland Global Professional Consultants Full time

    *Dublin* Director (Structural Engineer)with 15+ years experience required to join one of the largest Irish-owned consultancies with a diverse client base across an increasingly broad range of industry sectors. This position has opened up due to promotions within the company and is an excellent opportunity for someone who would like to take the next step in...

  • Regulatory/Clinical Director

    2 months ago

    Ireland Wallace Myers International Full time

    Position Title: Regulatory Affairs / Clinical Director (Manager level will be considered) Position Summary The Regulatory/Clinical Director provides independent regulatory/clinical guidance to product development teams on international pre-marketing applications, and any related submissions to support optimal timelines for new/modified product launches. This...

  • EMEA Customer Support Director

    5 days ago

    Ireland Vectra Full time

    About the Role Our customers keep raving about our way to support them! Don't take our word for it, and go check the Gartner customer reviews and see for yourself. At Vectra, we love to solve hard problems and embrace people who relish that. If you are different from the norm, excel in your field, keep challenging the status quo and care about building...

  • Sr Director, Global Strategic Sourcing

    4 weeks ago

    Ireland West Pharmaceutical Services, Inc Full time

    Title: Sr Director, Global Strategic Sourcing - Devices Requisition ID: 65710 Date: May 3, 2024 Location: Dublin, Leinster, IE Department: Supply Chain Description: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O....

  • Director, PKPD Pharmacometric Data Programmer

    1 week ago

    Ireland AstraZeneca GmbH Full time

    Job Title: Director, CPQP Data Programming Career Level - F Introduction to Role: We are seeking a Director for PKPD Pharmacometric Data Programming to provide technical leadership and influence consistent approaches to data integration. This role is pivotal in preparing complex data to support translational modelling, population PK, PKPD,...

  • Director, Quality Contamination Control

    5 days ago

    Ireland Allergan Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products...

  • Technical Director

    1 month ago

    Ireland GreenJobs Ltd Full time

    ```html Our client is thrilled to announce a fantastic opportunity for a dynamic and results-oriented individual to lead and expand their Environmental Division. This exciting role will involve overseeing teams in one of our clients multiple Irish offices driving growth and success across these locations. Key Responsibilities: Oversee the operational and...

  • QC Raw Materials

    2 months ago

    Ireland WuXi Biologics Ireland Limited Full time

    Company description: WuXi Biologics is a world-class biologics services provider (from discovery, through to commercialisation) with global clients in the biopharmaceutical and healthcare industries. Our mission is to accelerate and transform discovery, development and manufacturing in the fast growing field of biologics to benefit patients worldwide. The...

  • Hydro Team Member, Civil Technical Services

    6 days ago

    Ireland Electricity Supply Board Full time

    Hydro Team Member, Civil Technical Services Vacancy Number: 25371 Engineering - Civil / Structural Job Type: Full-time ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity...

  • Director, Responsible AI

    1 month ago

    Ireland Analog Devices, Inc. Full time

    Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably...

  • Production Director

    4 weeks ago

    Ireland Allied Global Marketing Full time

    The Agency We are a performance based global brand experience team creating integrated campaigns that drive the future of culture. To us Experience is Everything. That’s why we craft immersive and captivating ideas that connect at every possible touchpoint – fusing physical, digital, virtual and hybrid. Technology enabled and with intelligent ideas...

  • Director of Architecture

    2 months ago

    Ireland Sigmar Recruitment Full time

    Job Title: Director of Architecture Job Description: Are you passionate about creating outstanding financial products? Join our team to lead architectural innovations in the Employee Stock Purchase Plan (ESPP) sector. We're focused on automation, simplifying processes, and modernizing platforms to provide seamless experiences for our customers. Key...

  • Technical Advisor

    2 months ago

    Ireland Celtic Careers Full time

    Full Job Description The successful applicant will be part of a dynamic team which deals with many aspects of the business. He / she will work as part of theTechnical Supportteam oncustomer queryandticket managementand will work with our suppliers to ensure that the quality of our products is maintained at the high standard expected by our customers. This...

  • Tax Partner

    2 months ago

    Ireland Amicus Recruitment Full time

    Amicus have been engaged by a Leading Legal Practice to bring to market a Partner level role within their full service Tax Department. This is an excellent opportunity for an experienced Senior Associate or Tax Director to join the Partner team of a Tier 1 Law firm. The Fit: Extensive experience in giving tax advice in the financial services tax arena First...

  • Digital Innovation Associate Director

    3 weeks ago

    Ireland Novartis Farmacéutica Full time

    The Digital Innovation Associate Director will join the Digital process innovation team within SPPO and be responsible for the planning and execution of digital initiatives within Development. The role requires the ability to manage and drive initiatives from a wide variety of innovative digital capabilities and drug development disciplines. About the Role...

  • Associate Director, Clinical Delivery Program Lead

    4 weeks ago

    Ireland Life Science Recruitment Full time

    Associate Director, Clinical Delivery Program Lead Associate Director, Clinical Delivery Program Lead Our client, a global pharma company, are continuing to grow their Clinical Development and Operations team and are currently recruiting for an Associate Director Clinical Delivery Program Lead to join their team on a permanent basis. As Associate Director...