Director, SMB EMEA

By clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.

The Director, SMB EMEA will lead, and develop a highly driven and enthusiastic team of Sales Managers and Account Executives. Our Sales teams are responsible for helping our existing customers leverage Zendesk as a key component to their CX Strategy and uncover New business through at scale and targeted prospecting programs.

We are looking for a positive, results orientated, and influential individual with deep SaaS experience. As a leader, you will possess outstanding quantitative, communications and sales leadership skills that will define, optimize and scale Zendeskâs SMB business. This experienced leader and people manager will build and expand their team and sales strategies to ensure a robust pipeline and sales execution. Engaging closely with internal partners, you will develop, deploy and maintain a velocity sales process. Our ideal candidate has proven experience in managing, building and encouraging a team to achieve weekly, monthly, and quarterly targets

You will:

• Direct a team of Sales Managers, who are responsible for geographically defined territories where strategic business planning leads to pipeline and bookings growth
• Meet regularly with key senior stakeholders, reporting on team results and leading conversations about business direction, what we need to do to ensure success and how we successfully deliver
• Provide feedback and recommendations on marketing efforts from real world interactions with prospects and customers.
• Retain a culture of agility and speed while growing the focus on metrics, measurement and building for scale
• Provide ongoing mentoring and development of the team including Managers and Account Executives (AE). This includes recruiting, onboarding and training new Managers/AEs, team events and culture building
• Work with our enablement teams to ensure the appropriate trainings needs are flagged and executed on
• Identify and execute ways to innovate our model and work cross-functionally across departments (Professional Service, Partners, Marketing, Ops, Product, IT) to push our initiatives
• Evolve & refine the sales strategy, process and tactics to improve performance

You have:

• Youâve been there and done it: scaling Sales functions in a high growth environment
• Strong communication, people, and system building skills
• Extensive experience in sales, and considerable software experience in SaaS/Customer Support/Sales/CRM
• You are a leader of change who can inspire, coach and mentor teams to achieve new heights
• Able to thrive in a startup environmentâ you move quickly, think strategically, and are superb at tactical execution
• You understand regional nuances where we might need to flex our global strategy
• You think globally and know how to align efforts with the direction and best interests of the organisation
• Excellent in organizational leadership and raising team to new heights
• Fluency in English and French is required.
• Flexibility to work across multiple geographies and timezones in EMEA and the US
• Bachelorâs degree or equivalent work experience

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.