Regulatory Operations Specialist I

1 month ago

Limerick, Ireland Uber Full time

About the Role

At Uber, we strive to deliver safe transportation to all users of our application. By ensuring we are adhering to all of our Regulatory and Compliance requirements associated with our Rides business, allows us to safely operate in 58 jurisdictions across the UK and Ireland.

Our Regulatory Specialist team is responsible for collecting all relevant regulatory information and ensuring the relevant persons are appropriately advised in line with our Service Level Agreements. By doing just this, we maintain a positive relationship with internal and external regulatory contacts which is a key priority of our UK&I Rides Business. The right candidate for this role is interested in working with data, proactively seeks out opportunities to discover unique and exciting ways to address problems, drive process excellence and delivers premium support to our Licensing entities.

Who You Are:

Analytical: You can make sense of data sets to inform product or process decisions and are comfortable with queries and Google Sheets.Strong Communication Skills: Run daily within both your team and stakeholders by providing effective, clear and regular communication.Cool and calm under pressure: You have superior organisational skills, integrity, and great follow-through on tasksDetail Oriented: Proven track record to multi-task and follow through while paying strict attention to detail.Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome for drivers/councilsNaturally curious: You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and supervising the results.Problem Solver: Ability to evaluate information or situations & break them down into their key components. Apply strategic & critical thinking to consider various approaches & creative solutions to sophisticated problems.
What You'll Do:

Implement a number of Regulatory related tasks in line with our licensing conditions across the UK and IrelandLiaise reliably with regulators on all issues with regard to regulatory reporting.Ensuring that confirmed reportable events are brought up to the appropriate personnel in a timely manner.Strive toward meeting or exceeding our Regulatory KPIs.Act as a point of escalation for any queries that need further clarification or attentionWork with our key collaborators in fleshing out any sophisticated or unique cases that you are investigatingIdentify and resolve any blockers that may present themselves to you in a professional and timely mannerBe an advocate for our Regulatory vision and mission.
What You'll Need:

Excellent English both spoken and writtenHigh proficiency using computers (typing, quickly navigating between various tools)Exceptional reading comprehension and writing skills.Ability to troubleshoot problems and find speedy resolutions.Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.Work time will be shift based totalling 40 hours per week.Weekend and weekly evening shifts are required.You're an Uber evangelist - care deeply about the product and getting others excited to ride and partner with Uber.Bachelor's degree or college experience preferred.Experience working in Regulatory affairs preferred but not requiredSupport experience in a high-volume environment, including service industries, retail, hospitality or other support environments.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

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