ATC Advisor

Location: On site / Waterford, Ireland
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Administration

Salary: Competitive Salary

Overview of Role

The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we are privileged to serve.

We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward as possible. The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast paced environment. They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.

Duties & Responsibilities

The Access to Care Advisor will work with the Cardiology team to ensure: 

• Prompt scheduling of patients for our Cardiology Catheterization Laboratory
• Management of Cardiology Catheterization Laboratory schedule to ensure maximum utilisation within the predefined timeframes.
• Coordinating Consultant Clinics, including preparation, and sitting of clinics.
• Follow up of all outstanding paperwork for all patients as necessary.
• Liaising with multidisciplinary team, including consultants, to ensure accurate appointments scheduled.
• Be IT competent, using multiple systems.
• Have experience in call handling, and customer service
• Deal with queries on an ad hoc basis.
• Demonstrate and ability to work well within a dynamic team, responding to the needs of our patients and community.
• Attention to detail is essential. 

Qualifications & Experience 

• 12 months experience in a similar role or healthcare setting
• Business/Secretarial Qualification
• Excellent working knowledge of Microsoft Office
• Experience of healthcare systems including iPims desirable

Equal Opportunity Statement and Benefits 

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

• Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
• Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
• Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
• Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
• Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA. 

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