Account Manager Customer Success
4 weeks ago
Account Manager Customer Success
Department: Customer Success
Employment Type: Full Time
Location: Ireland
Description Please note we are looking for candidates based in Ireland. Visa and sponsorship is not available.
We are certified Salesforce consulting partners with a presence in Jersey (Channel Islands), London and Portugal. We have a track record of delivering innovative solutions in a wide variety of sectors, particularly focused on financial and professional services. We help our customers to build a competitive advantage through implementing, optimising and maintaining Salesforce solutions.
Join Salesforce's ecosystem and help our customers excel with Salesforce We would love to meet you today - let’s talk and see if there is a fit.
Minimum experience and skills:
- It is essential to have at least 1 year of experience within the Salesforce ecosystem (experience as a Salesforce AE would be advantageous).
- Financial services industry knowledge is advantageous.
- +3 years within account management or business development.
- Understanding of the consulting world and Customer Success department.
- Relationship building skills with an ability to grow and nurture relationships.
- Proactive mindset to drive growth.
- Consulting experience is advantageous.
Advantageous experience and skills:
- A customer-focused mindset
- Excellent communication and negotiation skills
- Building and maintaining client relationships
- Eye for detail and process
- Result-oriented attitude
Key tasks & responsibilities:
- Find opportunities for new projects and services within Comnexa’s existing customers.
- Drive growth by developing the existing Customer Success portfolio.
- Showcase the latest Salesforce updates to Comnexa’s existing customers.
- Host quarterly business reviews with key accounts and create strategic account plans to develop a long-term strategy for the client, aligned with their objectives and needs.
- Develop a close relationship with your customers and organise regular follow-up meetings.
- Ensure client satisfaction within Customer Success and advise to improve satisfaction.
- Connect regularly with internal stakeholders to identify future opportunities within existing customers.
- Work closely together with the Customer Success Manager and Sales team at Comnexa to draw up technical and commercial proposals.
- Identify the best strategy for a continuous collaboration with Salesforce, including working closely with Salesforce Account Executives.
- Act as the relationship point and a trusted advisor between the customer and Comnexa for Customer Success team.
- Set up proposals autonomously and manage data in Salesforce.
- Participate in various client events and Salesforce events.
We’re looking for a somebody with Account Management skills who can work well as part of a remote team. Enhance your application by telling us about:
- Why you have chosen to pursue a career within the Salesforce ecosystem
- Which Salesforce trends do you foresee in the next few years
- What drives you within an Account Management role
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