Library Assistant

Library Assistant

Our client, an educational Institution is looking to hire a library assistant on a 1-month part time contract. This position is 3 days, Wednesday to Friday with an occasional Saturday.

 

Essential skills required:

·       The ideal candidate will have experience working in a customer-facing support environment and be confident in their ability to provide support to users who present at the desk. 

·       An aptitude for computing and general ICT support, sufficient to quickly pick up the use and support of current systems and new technologies

·       Experience of working with a variety of relevant computer software applications (e.g. Office 365, MS Team, Email, Blackboard, online chat services and Helpdesk systems)

·       Knowledge of personal computers and operating systems, mobile devices, and general computer software

·       Knowledge or experience of working in a library environment will be desirable

·       Proactive and flexible in providing a quality customer service experience to users

·       Strong inter-personal and communications skills, to deal with customers via a variety of enquiry methods, face-to-face at the service desk and other areas within the Library and on campus, email, phone, online and via social media platforms used by the Library

·       The candidate should have an aptitude for computing and general ICT support and know how to use IT equipment sufficiently to support users.

 

Responsibilities;

·       In so far as possible resolve first level queries and issues raised by users relating to use of Library and IT resources and services in the University.

·       Provide advisory support across all Library services and a range of IT services and act as an initial point of contact for users either in person at the Library and IT Service desk or via other channels, e.g. email, phone, online chat etc.

·       Where appropriate log, refer or escalate issues and queries to Library and ISS divisions and other units within the university via a ticketing system thereby ensuring customer enquiries are satisfactorily resolved

 

For more information, please email coimhe.odriscoll@cpl.ie

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