Technology Service Support Lead
4 weeks ago
The position sits within the I.T group within the Wealth and Insurance business unit, a meaningful role for Wealth & Insurance IT Services in the support and delivery of services to both business & technology teams, working very closely with multiple service partners while driving the IT service agenda and W&I strategy.
This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in-person teamwork -exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID
What's the opportunity?
The main responsibility of the role is to facilitate excellent application service to our colleagues and customers, while we continually strive to improve ways of working and processes As a Technology Service Support Lead you will be able to use and grow your technical skills across a wide variety of platforms, working with both internal and external teams.
- Lead and Coach technical resources within the Technology Service Support team
- Lead efficiency Change and Ways of Working improvements
- Provide technical support across a suite of applications running across Hybrid of On-Prem and Cloud, where some applications require 24/7 support, maintaining high service standards
- Be proactive in all aspects of Service Management across Incident Management, Problem Management, Service Requests and Organisational Change. Including SLA management, communications plan etc
- Ability to understand different ecosystems and bring issues to resolution
- Identify, investigate and resolve a variety of technical issues affecting business systems and infrastructure. Ensure clear and timely communications and critical issues where appropriate
- Develop strong working relationships with key partners, including business areas, IT project and development teams, risk and compliance and relevant 3rd party suppliers
- Support project delivery through planning, assessment and transition to Live service
- Drive continuous improvements by implementing processes and procedures that provide business value and improve functional performance
- Lead issues and risks optimally ensuring they are identified and actioned in line with controls
- Demonstrate flexibility to cope with changing demands based on business priority
What will make you stand out:
- You will combine the knowledge and experience gained from your career to date, preferably (but not necessarily) in an IT Operations environment within the Financial Services industry, with a strong delivery and customer ethos
- Ability to deliver effective customer management with good communication and influencing skills and demonstrate good customer relationship management will make you stand out
- You will have the technical ability to understand, fix and articulate sophisticated technical issues
- You will manage a team of technical resourcesleadingservice support across an array of technologies and solutions, both hosted on-prem and vendor led
- You will have excellent communications skills, translating technical issues into business language
- You will ensure through vendor management and governance, that the service providers deliver to the required standards and communicate this successfully to the business
- You will be upbeat, display a good awareness of risk and compliance and be capable of consistently prioritising a mixed workload effectively and efficiently
Qualifications in any of the following will help you stand out but are not necessary in order to apply for this role:
- ITIL certification preferable but not mandatory
- Other IT certifications would be taken into consideration eg. Project methodologies, ISO, Lean Six Sigma, Risk, Security, Networks, Microsoft
- Project and Program Management certification
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career
Key Competencies
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Accountable - Self
- Champion Transformation - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
-
Technology Service Support Lead
4 weeks ago
Dublin, Dublin City, Ireland Bank of Ireland Full timeThe position sits within the I.T group within the Wealth and Insurance business unit, a meaningful role for Wealth & Insurance IT Services in the support and delivery of services to both business & technology teams, working very closely with multiple service partners while driving the IT service agenda and W&I strategy.This is a hybrid role and can be done...
-
Technology Service Support Lead
4 weeks ago
Dublin, Ireland Bank of Ireland Full timeTechnology Service Support Lead Dublin, Republic of Ireland | Hybrid Permanent | Full time Closing date:
-
Support Engineer
3 weeks ago
Dublin, Ireland Millennium Management Full timeSupport Engineer - Corporate Technology Corporate Technology develops systems and processes to support the core infrastructure functions within the firm including Treasury, Middle Office, Operations, Finance and Compliance. The Role This role is within the Corporate Technology Support & DevOps Team. The technology stack includes amongst other...
-
Technology Service Delivery Manager
1 week ago
Dublin, Ireland Uniphar Medtech Full timeMedtech is currently undertaking an ambitious transformation program designing and implementing Microsoft Business Central across the division, we are also migrating from 6 different IT networks and tenants into a single network and tenant across all the Medtech businesses in Ireland, UK, and Europe. The primary purpose of the role is to build and develop...
-
Third Party Technology Assurance Lead
4 weeks ago
Dublin, Ireland Zurich Insurance Company Full timeJob Summary ZLAP is looking for a Third-Party Technology Assurance Lead to provide IT information assurance to enhance technology risk management and oversight over those ZLAP third parties that help deliver the business services for Zurich Life customers. The successful candidate will work across all areas of the business and work with multiple...
-
Third Party Technology Assurance Lead
7 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeJob Summary ZLAP is looking for a Third-Party Technology Assurance Lead to provide IT information assurance to enhance technology risk management and oversight over those ZLAP third parties that help deliver the business services for Zurich Life customers. The successful candidate will work across all areas of the business and work with multiple...
-
Third Party Technology Assurance Lead
4 weeks ago
Dublin, Dublin City, Ireland Zurich Insurance Company Ltd. Full timeJob Summary ZLAP is looking for a Third-Party Technology Assurance Lead to provide IT information assurance to enhance technology risk management and oversight over those ZLAP third parties that help deliver the business services for Zurich Life customers. The successful candidate will work across all areas of the business and work with multiple...
-
Third Party Technology Assurance Lead
4 weeks ago
Dublin, Ireland Zurich Insurance Company Ltd. Full timeJob Summary ZLAP is looking for a Third-Party Technology Assurance Lead to provide IT information assurance to enhance technology risk management and oversight over those ZLAP third parties that help deliver the business services for Zurich Life customers. The successful candidate will work across all areas of the business and work with multiple...
-
Head of Service Management
2 weeks ago
Dublin, Ireland Allied Irish Bank Full timeRole Title: Head of Service Management (Enterprise Technology)Location : Central Park , Dublin 18 ( Hybrid Working Model) Technology OverviewAIB has a Technology Workforce of ~2,500, made up of ~1,000 AIB staff supplemented by Strategic Partners, Service Provider Partners and Contractors. With a Technology function established over 50 years ago, there...
-
Contract Services Manager
2 weeks ago
Dublin, Dublin City, Ireland Telent Technology Services Ltd Full timeJob title: Contract Services ManagerLocation: Dublin - HybridJob type: PermanentThis role would suit someone with existing skills within contract service management or technical customer services who can hold a technical conversation with a client.You will be someone who is used to trend analysis, who can interpret data and manage the service level agreement...
-
Contract Services Manager
2 weeks ago
Dublin, Ireland Telent Technology Services Ltd Full timeJob title: Contract Services Manager Location: Dublin - Hybrid Job type: Permanent This role would suit someone with existing skills within contract service management or technical customer services who can hold a technical conversation with a client. You will be someone who is used to trend analysis, who can interpret data and manage the service level...
-
Dublin, Ireland Think Global Recruitment Ltd Full timeTechnology Risk Managers, how about a move to Dublin? Beyond the allure of the location, this opportunity awaits experienced Technology Risk Managers with Financial Services client experience. Join a dynamic and close-knit team within a forward-thinking Big Four firm, where you can lead and develop in your role as a Tech Risk Manager. This unique position...
-
Dublin, Ireland JPMorgan Chase & Co. Full timeJob Description As a member of our Technology Operations team, your initiative and creative problem-solving will help propel global merchant oriented payment operations in technology and business. Working with a team of motivated collaborators, you'll monitor payment platform, ensuring the successful operation of payment processing system and...
-
Service Delivery Support Manager
5 days ago
Dublin, Ireland The Panel Group Full timeFor this assignment, we are working closely with the hiring manager of our long-standing client in the financial services sector. Theyre looking for an IT Support Manager to be the bridge between the architecture, application and incidents team. In this role, the ideal candidate will act as a triage nurse, and will bring in the appropriate support from the...
-
Commercial & Technology Lawyer
6 days ago
Dublin, Ireland A&L Goodbody LLP Full timeThe Commercial & Technology Group at A&L Goodbody LLP is seeking to hire qualified lawyers with experience ranging from 1 to 6 years PQE on a hybrid basis. The Commercial & Technology Group is a team of dedicated intellectual property and technology specialists with a depth of expertise across all industry sectors.Combining lawyers experienced in...
-
Manager, Product Management
2 weeks ago
Dublin, Ireland Sports Technology Awards Group Full timeManager, Product Management - SME Identity Service Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments...
-
Healthcare Technology Manager
4 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeOn behalf of our client, a leading global medical devices company, we are currently recruiting for a Healthcare Technology Manager. This role will involve travel nationwide. Healthcare Technology Manager – you will join a dynamic, collaborative team of experienced professionals providing technical support to renal dialysis equipment and IT systems. This...
-
Head of Technology Operational Excellence
2 weeks ago
Dublin, Dublin City, Ireland U.S. Bank Full timeAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to...
-
Healthcare Technology Manager
5 days ago
Dublin, Ireland Irish Recruitment Consultants Full timeSRG have partnered with a Med Devices company based in Dublin who are looking to hire a Healthcare Technology Manager. The primary functions of this role will be to develop business in new client sites and maintain existing ones. On-site - Dublin Permanent, full time Salary - €65k Bens include Bonus, pension scheme, healthcare and company car Requirements:...
-
Head of Technology Operational Excellence
2 weeks ago
Dublin, Ireland Us Bank Full timeAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared...