Dealing & Cash Oversight Team Leader - Transfer Agency

1 month ago

Dublin County Dublin, Ireland Brown Brothers Harriman Full time

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application


What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.


Join us as Transfer Agency - Dealing & Cash Oversight Team Leader


FIXED-TERM - Maternity Leave


The Transfer Agency - Dealing & Cash Oversight Team Leader will be responsible for the day to day running of the Dublin Oversight Team with the objective to achieve overall high client satisfaction. The Team Leader within this Oversight role will be responsible for directing team resources to meets client requirements. Achieving this will require leadership, initiative, creativity, management skills including delegation and the ability to instill enthusiasm and commitment among team members.


Responsibilities:

1.Oversight and Client Service

Provide strong Oversight and Support to the Global Transaction Processing Teams and Cash Teams to ensure trades are placed accurately and all client reporting is issued within the agreed time-frames and is fully accurate.Provide support to the Transaction Processing and Cash Teams globally for all special handling cases such as launches, liquidations, in-kinds, and mergers.Provide support to Transaction Processing and Cash Teams globally for periodical fund events such as dividends and crystallization.Provide support for all Transaction Processing and Cash escalations, ensuring efficient resolution Support all local team members to ensure success of teamEnsure all activity is carried out in accordance with the Funds’ prospectus and established proceduresChair weekly, monthly and ad-hoc meetings with peers globally within Transaction Processing and Cash.Ensure that policies and procedures are adhered to on a daily basis and have this evidenced. Ensure procedures are reviewed regularly.Establish and maintain strong relationships across all functions of Transfer Agency globally to ensure the success of the department.Present to clients on a periodical basis as an SME of Transaction Processing and Cash functions.Review and reorganize functional tasks for maximum efficiency. Minimize overtime and to implement additional efficiencies as automation projects are completedRemain knowledgeable of changing industry initiatives and educate clients continually through presentations


2. Human Resource Management

Conduct semi-annual performance appraisals and provide regular feedback based on goals for direct reportsParticipate in the interview and selection process for job applicants, assist new staff members in learning job specific tasksOrganize and perform the cross-training of staff to ensure all team members have a strong understanding of all aspects of the Transaction Processing and Cash function.Work with Team Manager to address the training needs of the groupDevelop training plans for all staff members and ensure that mid to long term career plans are in place for all staff membersEnsure succession planning and Team coverage is treated as a key function


3. Risk Management

Ensure all procedures are kept up-to-date and follow internal Risk guidelinesIdentify any gaps in current process or improvements needed and remediate as necessaryIdentify and eliminate any unnecessary manual tasks, replace with automationIssue/Error Ownership – escalate, track and resolve issues.  Identify preventative measures to prevent re-occurrence


Education level and/or relevant experience(s) 

BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experienceMinimum of 6 years of Transfer Agency experience with 3 years of which must be in a similar functionPrior experience working in a client servicing focused work environmentMinimum of 2-3 years supervisory experience required.


Knowledge and skills (general and technical)

Experience in planning, initiating, and following through to meet objectivesAbility to coordinate across departments/functions when needed to handle specific client requestsAbility to identify, recommend and implement improvements to existing processesAttention to detail and proven ability to handle complexityAbility to work effectively under pressure and demonstrate initiativeProven ability to communicate effectively both verbally and in writingProven ability to adapt to change and problem solvingProficiency with MS Office applications such as Word, Excel and PowerPoint.  Experience with Access, Project, VBA for Excel or Access a plus (not required)Working knowledge of Multifonds (MFGI) is desirable but not essentialWorking knowledge of STP platforms such as Calastone, EMX, Fundsettle and Clearstream.Some (infrequent) travel may be required.


Skills:
Dealing Transaction Processing Cash Oversight Funds Administration Transfer Agency

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