Sr. Software Engineer

Sr. Software Engineer - Full Stack page is loaded Sr. Software Engineer - Full Stack Apply locations Galway, Ireland Virtual Office (Ireland) time type Full time posted on Posted 2 Days Ago job requisition id JR103128

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud – Identity & Access Management Team - Senior Full Stack Engineer

At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

The Genesys Cloud IAM team consists of a set of business critical, high throughput, highly available microservices at the core of Genesys Cloud. Our team’s services are at the core of the entire Genesys Cloud platform.

What this role is:

You will design, develop, and test features to enhance the Genesys Cloud Core Platform. Additionally, you will be responsible for building and maintaining our integration ecosystem. You will have the opportunity to build deep integrations with other telephony providers, customer relationship management software, and the AWS ecosystem.

What this role isn’t:

As a Senior Full Stack Engineer, you will be responsible for day-to-day development and maintenance of your team’s features. This role isn’t building html templates or simple single page sites. You will be creating complex features and will control the entire feature life cycle from initial concept to the final deployment.

What you’ll bring to the table:

To be successful, you need to have a strong understanding of modern web user interface frameworks and REST API solutions. We need people who are strong problem solvers that want to make significant contributions to our team and product. You need to be curious and keep abreast of new tools and technology. Being resourceful and detail-oriented is also a key to success on our team.

Some details about what you will do:

• Standup with the team for open communication, idea sharing, supporting other team members, answering questions.
• Participate in code reviews to learn and grow as well as to help your team members learn by providing helpful feedback.
• Create Intuitive User Interfaces and supportable backend APIs.
• Unit, integration, and manually test code that you've developed.
• Look for areas of improvement, with the code, architecture, and infrastructure.
• Answer questions for other team members.
• Openly communicate progress and concerns.

Minimum Requirements:

• You’ll need 2+ years of relative JavaScript experience. The more experience you have with Ember, Angular, Node, or React the better.
• You will need to have experience building backend REST APIs, ideally using Java or GO.
• You will be part of the team from day 1 so you need to contribute to the group.
• The problems we are trying to solve aren’t easy. You need to be willing to step in and help find solutions to the complex challenges.
• We don’t just lock ourselves in the office all day. Having strong communication skills is a must for our team.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Employee Referral

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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