Head of Operations

TTM Healthcare Solutions is a world-class recruitment company with offices in Ennis and Manchester. We’ve built a reputation for being totally people focused . As a member of our team you’ll feel our commitment to help take your career to the next level and realise your potential.

TTM Healthcare Solutions is a world-class healthcare workforce solutions company which services Ireland and the UK’s Public, Private and Voluntary/Not for Profit healthcare sectors. We have a team of 160 professionals who serve the Irish and UK markets, and recruit internationally into the UK - within both the permanent and temporary sectors. As we embark on our ambitious 3X10X plan, aimed at tripling the size of our businesses while achieving ten times the positive impact, we are seeking a dynamic and experienced Head of Operations to join our Work Force Management Business.

Reporting directly to the Commercial Director, the Head of Operations will play a pivotal role in leading day-to-day operations and driving customer engagement strategies to ensure the continued success and growth of TTM Healthcare’s Workforce Management business across Ireland. This role will sit as part of our Senior Management team, working closely with Divisional & Territory Managers across our Temporary and Permanent recruitment teams to support the business in achieving our growth ambitions.

This role will be based in our Ennis HQ with flexible working from home options available.

Responsibilities:

1. Strategic Leadership:
• Develop and implement strategic plans to optimise recruitment operations and achieve organisational objectives.
• Drive innovation and continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Collaborate with senior management to set and execute strategic priorities aligned with business goals.

2. Operational Management:
• Oversee all aspects of recruitment operations, including candidate sourcing, screening, selection, and placement.
• Ensure compliance with industry regulations, company policies, and best practices.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas for improvement.
• Implement robust quality assurance processes to maintain high standards of service delivery.

3. Team Leadership:
• Provide strong leadership and guidance to the recruitment team, fostering a culture of accountability, collaboration, and continuous learning.
• Set clear performance expectations and provide ongoing feedback and coaching to drive individual and team success.
• Foster a positive work environment that promotes employee engagement, retention, and professional development.

4. Customer Engagement and Sales Focus:
• Build and maintain strong relationships with healthcare clients, understanding their needs and delivering tailored recruitment solutions.
• Act as a trusted advisor to clients, providing strategic insights and guidance to support their staffing requirements.
• Proactively identify opportunities for business expansion and revenue growth through new client acquisition and account management.
• Develop and execute sales strategies to maintain and increase market share, in line with the organisation's ambitious growth targets.

5. Senior Stakeholder Management:
• Lead senior stakeholder relationships with key customers to proactively manage their workforce management needs holistically.
• Collaborate with clients to understand their strategic objectives and provide customised staffing solutions to meet their long-term goals.
• Serve as the primary point of contact for senior executives, fostering open communication and ensuring alignment between client needs and organisational capabilities.

6. Collaboration with Heads of Department:
• Collaborate with heads of department across the organisation to support the achievement of strategic objectives.
• Work closely with the Head of People and Culture to ensure alignment of recruitment strategies with talent management and employee engagement initiatives.
• Partner with the Head of IT to leverage technology solutions and digital platforms to optimise recruitment processes and enhance operational efficiency.
• Coordinate with the Head of Brand to ensure brand consistency and alignment in all recruitment activities and customer interactions.
• Liaise with the Head of Finance to manage budgets, financial planning, and reporting for recruitment operations, ensuring financial sustainability and profitability.

7. Market Awareness and Industry Trends:
• Conduct market analysis, competitor research, and monitor industry trends to stay abreast of market dynamics and emerging opportunities.
• Utilise insights to drive the development of best-in-class workforce management solutions that meet current and future market needs.
• Anticipate changes in client demands and proactively adapt recruitment strategies to remain competitive and deliver value-added services.

8. Financial Management:
• Develop and manage annual budgets for recruitment operations, ensuring optimal allocation of resources and financial sustainability.
• Monitor financial performance against targets, identifying variances and implementing corrective actions as needed.
• Drive cost optimisation initiatives while maximising revenue opportunities to achieve profitability objectives.

9. Lean Continuous Improvement:
• Collaborate with the Operational Excellence team to identify and implement Lean Continuous Improvement initiatives.
• Streamline and improve recruitment processes to enhance the client and candidate experience.
• Drive efficiency gains and operational excellence through the adoption of best practices and innovative solutions.

What you need to succeed:

• Bachelor's degree in business, human resources, or a related field.
• Proven experience in a senior leadership role within the recruitment industry, with a focus on healthcare staffing preferred.
• Demonstrated track record of success in driving operational excellence, managing budgets, and achieving business results.
• Strong strategic planning and execution skills, with the ability to translate vision into actionable plans.
• Excellent leadership and team-building capabilities, with a passion for developing talent and fostering a high-performance culture.
• Exceptional communication, negotiation, and relationship-building skills.
• Sound financial acumen and analytical skills, with the ability to make data-driven decisions.
• Knowledge of relevant regulations and compliance standards in the recruitment industry.
• Flexibility to adapt to a fast-paced and dynamic work environment.

So… What makes us different? Why just have a job when you can have an experience? Why settle for a career when there's an exciting journey ahead? Bringing cutting edge, creative practices, our goal is to make a positive impact on everyone who works with us. We're here to share world-class employee experiences - so every day we create, innovate and collaborate. And if it's not fun, we're not doing it right We reward high performance - 75% of our Leadership Team have been promoted from within our company. Realising and unleashing the potential within ensures our tribe of people are the linchpin to our success.

Alongside highly competitive base salaries and market leading reward structures we also offer the following:

Wellbeing - Up to 27 days' annual leave, with additional leave for those with 5+ and 10+ years' service. Plus, an additional day off for our birthday We also have an active Sports and Social Club, from team building events, pizza days and Tapa’s Thursday

Reward - We offer a joint-contribution pension scheme. Also, we celebrate success through monthly Fun Fridays and annual events

Health - Fully subsidised Healthcare scheme along with a suite of programmes across our wellness & diversity platform.

Learning & Development - We tailor and develop specific training plans for your career progression. Access to World Class Sales Training

Family - We also contribute to Paternity & Maternity leave.

TTM Healthcare Solutions is an Equal Opportunity Employer