Clerical Officer Grade III

Grade III Clerical Officer

Location - Clonmel - Co. Tipperary

Job Specification & Terms and Conditions

Job Title and Grade Grade III Clerical Officer

Principal Duties and Responsibilities

In line with employer policies, procedures and best practice standards the Clerical Officer will:

Administration

⢠Provide office support, answer queries and provide a reception / telephone service

⢠Keep themselves appraised of the relevant documentation / procedures as relevant

⢠Manage data - including maintaining, correcting, collating, interrogating, validating and processing data

⢠Maintain accurate up to date records filing systems and records (computerised / paper copy)

⢠Assist in and / or prepare reports as necessary

⢠Provide required information and support to Service Managers and teams, team members, clients, patients, members of

the public etc.

⢠Action all communications in a timely manner

⢠Undertake any other administrative support and assignments as directed

⢠Represent the service in a positive manner

Customer Service

⢠Make phone calls to and take phone calls from members of the public

⢠Use email as a form of communication when required

⢠Promote and maintain a customer focused environment

⢠Ensure that service users are treated with dignity and respect

⢠Act on feedback from service users / customers and report same to Line Manager

Should the role be of interest to you please apply in with your current CV