Technical Support Engineer

1 month ago


Ireland IBM Full time

Introduction
Guardium Support is seeking a Technical Support Professional to join our team. If you are a Sys Admin or have relational database experience this job is for you
The IBM Guardium Data Security platform provides the most widely used solution for monitoring and securing corporate information and preventing information leaks from enterprise databases and Big Data environments. The Guardium platform monitors and prevents unauthorized or suspicious activities by privileged insiders, potential hackers, and end-users of enterprise applications.

Your Role and Responsibilities

As a Technical Support Professional, you will play a key role in helping our clients successfully administer their Guardium environments.

You’ll be expected to:
  • Providing Level 2 technical support across the Guardium security platform
  • Coverage during EMEA timezone hours as well as coverage for offshift -weekend call out
  • Ensures support requests from clients are worked within the expected SLA and with high quality, while also providing clearly written/structured updates and ultimately a final resolution within the support ticket
  • Act as the liaison between the customer and the development teams to resolve field issues and determine root causes.
  • Reproduce customer reported issues in a lab environment and validate solutions.
  • Performing in-depth problem diagnosis and creating action plans
  • Analyzing traces & logs and performing remote diagnosis
  • Engages with clients to understand their current implementation and future.
  • Communicating with customers via email, telephone and WebEx
  • Escalating new defect issues to L3/Development
  • Technically owning and managing customer issues through to resolution
  • Installing and maintaining products in test environments
  • Collaborate on complex technical issues to become a subject matter expert in the Guardium data security solution.
  • Team members work closely with each other, development, and other teams to resolve complex issues and provide the best possible customer experience. If you love technology, tackling complex challenges, and leveraging your technical expertise to help others, we want you to be part of our talented worldwide technical support team.

The preferred candidate must be a self-starter and enjoy working in a challenging and driven environment. You will collaborate with other IBM product development and support/services teams worldwide to assist in problem root cause diagnosis and provide seamless resolution to our clients.

Required Technical and Professional Expertise
  • Passion for customer care and customer satisfaction
  • Proven analytical and problem-solving skills
  • Strong communication skills, both oral & written
  • Knowledge of System Administration in Windows or various Linux distributions
  • Fluency in English a must
  • Experience in a customer facing technical support role

Preferred Technical and Professional Expertise
  • Basic knowledge in Enterprise DBMS, such as Oracle, Microsoft SQL Server or IBM DB2
  • Experience in Windows and Linux operating systems
  • Networking fundamentals, Networking Security, TCP/IP & Internet protocols I,e,
  • Knowledge in shell scripting, Perl, and SQL
#J-18808-Ljbffr

  • Ireland Informatica Corp. Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where...


  • Ireland Informatica Corp. Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where...


  • Ireland Forescout Technologies Inc Full time

    Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate...

  • Process Engineer

    2 weeks ago


    Ireland Asset Recruitment Full time

    ref. 01158 Process Engineer (Technical Transfer) Our client, a leading multi-national Biotech company, is seeking enthusiastic candidates to join their External Manufacturing (ExM) Technical Operation team in two different sites, one located in Co. Louth – Ireland and one in Lucerne – Switzerland for Process Engineer (Technical Transfer) roles . As part...


  • Ireland PSC Biotech Full time

    Technical Transfer Engineer (Fill Finish) Industry Pharma/Biotech/Clinical Research Work Experience 4-5 years City Cork State/Province Cork Country Ireland Job Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland,...

  • Technical Manager

    4 weeks ago


    Ireland Weener Plastik GmbH Full time

    Technical Manager 40 hours per week, Monday to Friday Job description We are seeking a highly skilled and experienced Technical Manager to lead our technical team in Weener Plastics. The Technical Manager will be responsible for overseeing all technical aspects of projects, ensuring technical feasibility, and delivering high-quality solutions on time....

  • Technical Manager

    4 weeks ago


    Ireland Weener Plastik Ilkenhans GmbH Full time

    Technical Manager 40 hours per week, Monday to Friday Job description We are seeking a highly skilled and experienced Technical Manager to lead our technical team in Weener Plastics. The Technical Manager will be responsible for overseeing all technical aspects of projects, ensuring technical feasibility, and delivering high-quality solutions on time....


  • Ireland AstraZeneca GmbH Full time

    This is what you will do: The Senior Specialist Technical Services has primary responsibility in supporting the cGMP manufacture of biological bulk drug substance (BDS) at Alexion’s facility in Blanchardstown, Dublin. The Senior Technical Specialist will provide processing expertise to support the technology transfer, validation and routine commercial...


  • Ireland RNLI Full time

    About us Our purpose is simple, to save lives at sea. For 200 years, our crews have been risking their lives to save those who are in danger of drowning. As we progress through the ISOSA (In Service and Operational Support Alignment) proposals, we have exciting potential opportunities for Area Technical Managers to join our Regional Technical Team in...


  • Ireland BetterExaminations Full time

    The Company Terminalfour is a digital engagement and web content management platform for higher education. Our mission is to empower universities and colleges to drive student recruitment, retention, alumni fundraising, and research promotion by maximising the effectiveness of their digital and content strategies. We are the top provider to the higher...


  • Ireland Faststream Recruitment Full time

    Join a maritime organisation based on the south coast of the Republic of Ireland, specialising in the management of a diverse fleet of vessels across various sectors. The fleet includes a range of vessel types, serving industries such as offshore oil and gas, renewable energy, and marine transportation. As a Technical Manager, you will play a pivotal role in...


  • Ireland Amazon Full time

    Technical Account Manager, ES - EMEA-ISV Job ID: 2569384 | AWS EMEA SARL (France Branch) - G48 BASIC QUALIFICATIONS * Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. * Understand operational parameters and troubleshooting for a combination of the...


  • Ireland Konicaminolta Full time

    Om onze groei te ondersteunen Bij Aurelium zijn we op zoek naar een gedreven Field Support Onsite Engineer. Als first line support engineer word je ingezet om als eerste in de bres te springen bij problemen. Je draait mee op de eerste lijn op ServiceDesk, maar wordt ook ingezet voor opdrachten bij een aantal klanten. Je hebt dus zowel direct...


  • Ireland Amazon Full time

    As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Philippines, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud...


  • Ireland Molloy Precast Full time

    Molloy stands as a beacon of excellence in the wastewater infrastructure sector. With a strategic base in Tullamore, we bring innovative MEICA solutions to a diverse range of clients. As pioneers in off-site manufacturing, we are committed to delivering top-tier precast concrete products and advanced wastewater treatment systems. We are expanding our...


  • Ireland Enel Chile S.A Full time

    Enel X is a global business line of the Enel Group, combining its own progressive, future-oriented approach with the financial solidity and worldwide reach of the Group. We are leading the energy transformation all over the world, turning complex technologies into simple, approachable, effective solutions that enable everyone to transform energy into new...

  • Project Engineer

    2 weeks ago


    Ireland timesjobs Full time

    POSITION OVERVIEWManage and undertake the required engineering activities within the following areas:Subcontract management, system definition, requirements capture, compliance management, integration of designs, construction integration, CDM (Construction, Design and Management Regulations), safety assurance activities, project programme, system validation,...


  • Ireland Centrica plc Full time

    Technical Business Analyst page is loaded Technical Business Analyst Apply locations Dublin time type Full time posted on Posted 4 Days Ago job requisition id R0048207 We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by...

  • Technical Manager

    4 days ago


    Ireland Dole UK Ltd Full time

    Experienced Technical Manager required for multi-national company fresh produce based in North County Dublin. The successful candidate shall have a proven track record in dealing with retailers and be experienced in their compliance requirements and in addition have a good understanding of the requirements of industry standards. i.e., BRC, Bord Bia, etc....


  • Ireland Enel Chile S.A Full time

    Enel X is a global business line of the Enel Group, combining its own progressive, future-oriented approach with the financial solidity and worldwide reach of the Group. We are leading the energy transformation all over the world, turning complex technologies into simple, approachable, effective solutions that enable everyone to transform energy into new...