Senior Technical Specialist

1 week ago

Dublin, Dublin City, Ireland Amazon Development Centre Ireland Limited - D94 Full time

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Senior Trust & Safety Technical Specialist to join our Trust & Safety Content team.
Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.
As a Senior Trust & Safety Technical Specialist, you'll engage with customers and complex Content abuse types (Including CSAM), providing SME (Subject Matter Expert) advice, escalation support and deep dive analysis. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with Policy, Tooling , AWS Enterprise teams including Technical Account managers (TAM's), and Solution Architects. As one of the most technically proficient members of the team, you will also act in a mentor capacity whenever possible helping to ensure the continued growth and success of the AWS Trust and Safety team.

Key job responsibilities

• You will work with internal and external stakeholders to investigate and resolve abuse incidents across multiple services for AWS.

• Investigate escalated content abuse issues (which includes CSAM), and deep dive to identify the root cause of the problem.

• You will occasionally work under high pressure in arising situations to identify a problem, develop a solution, and provide expertise on behalf of T&S for internal and external stakeholders.

• Help to influence leadership decisions regarding company policy, emerging trends and detection and response policies across customer segments for abuse issues.

• Use best judgement and incorporate available data to look around corners and identify areas for opportunity w/r/t potential abuse issues.

• Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects.

• Drive project facilitation and goal setting for T&S improvement programs.

• Evolve the team and mentor T&S to effectively mitigate large scale abuse events.

• Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements.

A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team
AWS Trust & Safety (T&S) is a global team that helps protect against abusive use of AWS services while simultaneously working to build trust with AWS's customers, partners, and other stakeholders. T&S engages with a variety of stakeholders to understand cloud infrastructure related trust and safety issues, develop fit-for-purpose frameworks to assess and minimize risks for AWS's customers, and develop guidelines and processes for responding to trust and safety issues. Our team members display a solid understanding of AWS's cloud infrastructure, strong technical knowledge, and the ability to exercise sound judgment on complex and time-sensitive matters.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS


• 4+ years experience in a Trust and Safety or similar environment working with issues related to online abuse.

• 2+ years handling and investigating complex content abuse types such as CSAM and understanding of NCMEC escalation processes.

• Good technical knowledge and understanding of Internet security concepts and vulnerabilities.

• Advanced experience with MS Excel, including functions and formulas.

• SQL and/or other relational database experience.

PREFERRED QUALIFICATIONS


• Program management experience with ability to successfully balance multiple projects.

• A drive to dig into the details of a system or process to solve customer problems.

• Strong application of data analytical techniques to draw insights from datasets.

• Working knowledge of cloud-based compute and storage concepts

• Lean Six Sigma/AWS Cloud Practitioner Certification or other project management certification .

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