Current jobs related to Technical Customer Support - Dublin, Dublin City - Zoom
-
Technical Operations Support Technician
3 days ago
Dublin, Dublin City, Ireland Amazon Ireland Support Services Limited Full timeJob Overview:We are seeking a highly skilled Technical Operations Support Technician to join our team in Amazon Ireland Support Services Limited. As an RME Technician, you will play a critical role in maintaining the technical operations of our equipment and workspaces.Key Responsibilities:Proactive and preventative maintenance tasks on site...
-
Technical Customer Support Manager
5 days ago
Dublin, Dublin City, Ireland Eirgrid Group Full time**Leading the Island's Electricity Sector on Sustainability and Decarbonisation**We are seeking a highly skilled and motivated individual to join our Customers & Connections function.As a Technical Customer Support Manager, you will provide expert guidance and support to customers connecting to and using the transmission system.You will be responsible for...
-
Dublin, Dublin City, Ireland Payroc Full timeAbout the JobWe're seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing timely and accurate solutions to technical enquiries, orders, and general administration.
-
Technical Customer Support Expert
7 days ago
Dublin, Dublin City, Ireland Genpact Full timeWe're looking for a talented Tier 2 Senior Triage Process Developer to join our team at Genpact. As a member of our Prod Ops teams, you'll provide Tier 2 support involving chats and emails from customers/end users.Talent Acquisition | Research, CommunicationIn this role, you'll have hands-on experience triaging issues, auditing, analyzing, guiding, and...
-
Technical Bid Manager
4 weeks ago
Dublin, Dublin City, Ireland Sonas Technical Full timeTechnical Bid Manager Contact Cian Conry Salary: €75,000 - €95,000 Location: IrelandLeinsterDublin Sector: Construction & Civils Contact: Cian Conry Mobile: +353851354902 We're assisting a leading and innovative construction company in Dublin in their search for an experienced Technical Bid Manager . They company in question are an...
-
Technical Customer Advocate
9 hours ago
Dublin, Dublin City, Ireland ENGINEERINGUK Full timeENGINEERINGUK is seeking a seasoned Technical Customer Advocate to join our team. As a Technical Customer Advocate, you will be responsible for providing expert-level technical support and guidance to our customers, ensuring they achieve their desired outcomes in the cloud.About the JobAct as a trusted advisor to our customers, providing expert-level...
-
Technical Support Specialist
6 days ago
Dublin, Dublin City, Ireland Salesforce, Inc. Full timeAbout Salesforce, Inc.Company OverviewSalesforce is the world's #1 customer relationship management (CRM) platform. We help businesses of all sizes and industries connect with their customers, partners, and employees in a whole new way.Job DescriptionWe are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer,...
-
Technical Support Specialist
1 day ago
Dublin, Dublin City, Ireland Codec Azure Full timeAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team at Codec Azure. As a Technical Support Specialist, you will be responsible for providing technical support and solutions to our customers, with a focus on delivering high-quality results and exceptional customer service.Key Responsibilities:Technical Support: Provide...
-
Technical Support Specialist
5 days ago
Dublin, Dublin City, Ireland Servicenow Full timeWe are looking for a highly motivated and organized Support Analyst to join our team. As a Support Analyst, you will be responsible for providing technical support and analysis to our customers. Your goal will be to provide prompt and effective resolutions to customer issues while maintaining a high level of customer satisfaction.About the JobThis is an...
-
Technical Support Engineer
4 weeks ago
Dublin, Dublin City, Ireland ICDS Recruitment Full timeJob Description Technical Support Engineer (Junior) Ref No: DT18366 County Dublin, Republic of Ireland Competitive salary Junior Technical Support Engineer Role Overview: We are seeking a Junior Technical Support Engineer to investigate and resolve technical issues reported by customers or end-users. The successful candidate will be...
-
Technical Support Specialist
1 day ago
Dublin, Dublin City, Ireland The Nylas Api Full timeWe are seeking a Technical Support Specialist to join our team at The Nylas API. In this role, you will be responsible for providing exceptional support to our customers, helping them to overcome technical challenges and unlock the full potential of our platform.Key Responsibilities:Troubleshoot technical issues and address customer questions about Nylas...
-
Technical Support Specialist
19 hours ago
Dublin, Dublin City, Ireland September Consulting Ltd Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our global team at September Consulting Ltd. As a vital member of our customer success team, you will play a key role in ensuring the health of our platform and delivering outstanding customer support experiences.As a Technical Support Specialist, you will be responsible for...
-
Technical Support Specialist
7 days ago
Dublin, Dublin City, Ireland The Nylas Api Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at The Nylas API. In this role, you will be responsible for troubleshooting technical issues and addressing customer questions about our product capabilities.The ideal candidate will have a strong understanding of technical problem-solving, as well as excellent communication and...
-
Technical Support Specialist
19 hours ago
Dublin, Dublin City, Ireland The Nylas Api Full timeThe Company OverviewNylas is a leading provider of APIs that enable developers to integrate email, calendar, and contact management features into their applications. Our mission is to make it easier for developers to build innovative solutions that improve the way people communicate.With a global presence and a team of passionate individuals, Nylas plays a...
-
Technical Support Specialist
3 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeAre you passionate about IT and looking for a challenging role in a multicultural environment?About the JobThis position as Technical Support Agent is ideal for someone who wants to start their career in the IT industry. As a technical support agent, you will be responsible for providing excellent customer service to clients via phone, email, or web...
-
Technical Support Specialist
3 days ago
Dublin, Dublin City, Ireland FrontApp Inc. Full timeAt FrontApp Inc., we're on a mission to 'advance how people work.' As a Technical Support Specialist, you'll play a critical part in streamlining our procedures to resolve issues more quickly. You'll be the primary technical contact for our thousands of users and a key contributor to the Front customer experience.Key Responsibilities:Provide customers with...
-
Technical Support Engineer
2 weeks ago
Dublin, Dublin City, Ireland Salesforce, Inc.. Full timeMuleSoft's Customer Support team is looking for dedicated individuals with a passion for researching sophisticated technologies and a track record of high customer satisfaction to help our team drive customer success with MuleSoft products. We maintain a very high level of satisfaction across our customer base, and we take phenomenal pride in our operational...
-
Technical Support Specialist
3 days ago
Dublin, Dublin City, Ireland Workday, Inc. Full timeAbout the RoleWe are seeking a skilled Technical Support Delivery Analyst to join our team. As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications.You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product...
-
Technical Customer Advocate
6 days ago
Dublin, Dublin City, Ireland Procore Technologies, Inc. Full timeAbout UsAt Procore Technologies, Inc., we're revolutionising the way construction projects are managed. Our cloud-based software is designed to help clients build structures efficiently, from hospitals to housing complexes. We're committed to creating a culture where employees can own their work, try new ideas, and grow professionally.Job SummaryWe're...
-
Technical Support Specialist
4 days ago
Dublin, Dublin City, Ireland TTEC Full timeAt TTEC, we're committed to delivering exceptional customer experiences that drive business results. As a Spanish-English Technical Support Representative, you'll play a vital role in helping customers overcome technical challenges and achieve their goals.The typical day of a Technical Support Representative involves providing assistance to field engineers,...
Technical Customer Support
1 month ago
What You Can Expect
You will support our Workvivo customers with queries, troubleshooting, and building out a repository of helpful resources. You will build an extensive knowledge of the Workvivo platform and act as Voice of the Customer. This role also works with our Product team sharing customer insights to improve the Workvivo product.
About The Team
Customer Services play a crucial role in improving the customer experience within Zoom. We engagingly build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.
Responsibilities
- Resolving customer queries in a professional and timely manner, putting the customer's needs first
- Troubleshooting issues, reproducing defects and documenting bugs for our product and engineering teams
- Triaging incoming requests and communicating with customers and colleagues.
- Maintaining knowledge of Workvivo to troubleshoot customer issues and engage with engineering teams to solve complex issues
- Providing support and guidance to customers on Workvivo features and capabilities
- Maintaining our Help Center to improve the accuracy and depth of support we provide to customers
What We're Looking For
- Minimum 5 Years Experience in similar role
- Experience with SQL and experience writing SQL queries
- Be able to provide best in class support by communicating with empathy to drive issues to resolution (written and verbal)
- Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value
- Be able to work proactively, anticipating customer questions and building trust
- Experience in a customer facing support role where priorities and customer needs constantly change
- Demonstrate technical aptitude or familiarity with software concepts, web-based technologies and/or mobile apps
- Able to problem-solve technical issues and communicate technical problems to non-technical people
- Experience troubleshooting and assisting customers via a ticketing system
- Engaging with engineering teams to solve issues
- Please note that this is a HYBRID role if you are situated within 50 Miles of our office
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.
Seniority level- Not Applicable
- Full-time
- Information Technology
- Industries: IT Services and IT Consulting
