Fire and Security Service Engineer

7 days ago

Dublin, Dublin City, Ireland Johnson Controls, Inc. Full time

Johnson Controls is a global market-leading engineering & integrated solutions company. As a business, Johnson Controls owns a portfolio of fire & security brands including Tyco, ADT, WOT, Esotec & more.

This position is working for our ADT brand in the Republic of Ireland. At ADT, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today's challenges while constantly asking "what's next?"

We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we're constantly evolving. To help us do this, we need people who think the same; people with the desire to play their part in making the world a safer place.

What you will do

Our Service Engineers are involved in servicing Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems. The successful engineers will service the Fire and Security systems to the relevant industry standards, providing exceptional customer service with industry-leading technical knowledge. We are looking for engineers who can identify and rectify problems before they occur. This is a fantastic opportunity for a time-served Multi-skilled Engineer to work within a high-performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market-leading brand, with incomparable career opportunities.

How you will do it

  • Provide excellent Customer Service to exceed the expectations and requirements of both internal and external customers, establishing and maintaining effective relationships with customers.
  • Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
  • Ensure your time is managed efficiently and jobs are prioritized correctly.
  • Correctly complete Engineer work reports, handover certificates/BSIA Certificates, or checklists as appropriate.

What we look for

Essential:

  • Experience within the Fire & Security industry
  • Driving license
  • Ability to lift and climb ladders
  • Previous experience working in a customer-facing environment

Preferred:

  • Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as excellent career progression, you will get:

  • Competitive basic salary with excellent additional earnings potential.
  • Overtime – averaging 450 hours per year.
  • Generous callout payments – best in the industry.
  • Travel Time – averaging 3% of basic salary.
  • Engineering Commission scheme – averaging 7% of basic salary.
  • Sales referral incentive scheme.
  • Pension – we match up to 7%.
  • 23 days holiday plus bank holidays.
  • Company Vehicle, uniform, all PPE, tools, and ongoing training provided.
  • Industry-leading Health & Safety and an employee assistance program.
  • Career progression opportunities - newly introduced Engineering career ladder 2022.
  • Our team averages 20+ years length of service.
  • Staff referral scheme up to €5,000.
  • Rewards & recognition programs.
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