Implementation Consultant

2 weeks ago

Dublin, Dublin City, Ireland SPEEDECK Full time

Kefron is a family-owned document and information management company.

Kefron is a people business and we are experts in what we do. People like doing business with people who work closely with them to understand their needs. That is why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.

Our Vision: Our brands in every building

Our Mission:To get closer to our customers. See the need, deliver the solution

Our Values:

  • Passion & Pride
  • Security & Trust
  • Initiative & Ownership

Job Title: Implementation Consultant

Department: Digital Operations

Position Reports to: Professional Services Lead

Location: Park West

Job Purpose

As part of the Professional Services Team, you will have full responsibility of implementing Accounts Payable Automaton projects, building technical system design, configuration, and deployment. You will gather the technical requirements and manage the delivery of the solution in line with the Kefron AP platform growth. This is a client-facing role, mid-senior position. The ideal candidate will have deep expertise in SaaS solutions, project management, and customer onboarding processes. This role is critical to ensuring the successful delivery of our SaaS products to clients and driving optimal customer experiences from initial implementation to full adoption.

Key Responsibilities(Key Responsibilities include, but may not be limited to)

  • Full ownership of the implementation design, documentation of the client business requirements, and provision of solutions to their needs and challenges.
  • Coordinates the configuration of the system based on the requirements documentation. There is PM support within the team but a technical working knowledge of the solution is required – training will be provided.
  • Serves as the primary contact for clients during the implementation, manages overall project communication, and resolves issues. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.
  • To oversee the efficient execution of lifecycle phases for implementation and supportlarge or multiple small software deployment projects.Activities include coordinating resources, schedules, task assignments, project plans and often performs systems analysis.
  • Provides advice on methods and recommends changes and improvements of project management processes, process design solutions, and process improvements.
  • Ability to maximize margins through the full lifecycle of the implementation
  • Complete project handover documentation for the support team
  • Align the product to as near to "out of the box" as possible
  • Serve as the go-to expert for SaaS product knowledge, providing insights and guidance to internal teams and customers. Stay updated with industry trends, best practices, and competitive landscape to inform strategy and execution.
  • Collaborate with product development teams to relay customer feedback and suggest enhancements. Assist in developing and delivering training programs for internal teams on SaaS products and onboarding processes.

Personal Specification

Principal Qualifications Required:

  • A relevant third-level project management degree (or computer science /business equivalent) is essential for this role.

Training Required (Formal & Informal):

  • Experience in anAgile project deliveryenvironment is preferred.
  • Platform training will be provided.

Work Experience Necessary:

  • Proven ability to design and implement comprehensive business solutions or software projects in a fast-paced business environment with a passion for implementation design and delivery.
  • 3 year's experience in a solution consulting or implementation management position
  • Knowledge or experience of working with finance systems and accounting processes, ERP or Accounts Payable Automation implementation would be a distinct advantage
  • Knowledge and experience of analysis tools and techniques, including requirements gathering, gap analysis, business map, diagrams, process maps, and reporting.
  • Querying Microsoft SQL skills will be an advantage.

Personal characteristics:

  • A willingness to learn and grow with the team, strong interest in technology and hands on with software.
  • A professional and very dynamic person that can adapt to the ever-changing environment.
  • Must be high energy and self-motivated and deliver on agreed commitments in a professional and timely manner.
  • Excellent problem solving and analytical ability to assist in overcoming technical challenges and working with the support/tech/dev/PM teams to overcome obstacles.
  • Excellent communications and relationship management skills
  • Must be a team player, yet highly self-driven and ambitious
  • Strong organizational skills to deliver on customers' expectations.

Right to Work

Applicants must have the legal right to work in Ireland in accordance with Irish law.

Kefron is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity. If you have a disability or special need that requires accommodation, please let us know.

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