Associate Director, Medical Information

4 days ago

Dublin, Dublin City, Ireland Jordan martorell s.l. Full time

Job Description

THE POSITION:

Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in handling adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints, and meetings. This position requires the ability to understand client needs, ensure deliverables meet expectations, including key performance indicators (KPIs) and service levels. The Associate Director will be expected to hire, manage, coach, mentor, and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations.

The role is home office based (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain, and the job holder must be legally eligible to work in the European Union or in the UK.

PEOPLE MANAGEMENT

  • Manage direct reports, including mentoring, coaching, training, goal setting, and feedback.
  • Direct the activities and responsibilities of the Medical Information Specialists, Medical Information Managers, and Medical Information Client Manager-Team Leads (CM-TL) who report to this position.
  • Support staff development and career development.
  • Support the hiring and recruitment of MICC staff.

CLIENT MANAGEMENT AND OPERATIONS OVERSIGHT

  • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints, and meetings.
  • Understand client needs and ensure deliverables meet expectations, including KPI and service level agreements.
  • Assist with developing and executing Medical Information operational strategy and strategic initiatives.
  • Oversee Statement of Works (SOWs), invoicing, and client-related Profit & Loss (P&L).
  • Understand client needs, pipeline, any significant organizational changes, and any product changes/new product approvals.
  • Direct the daily operations of the MICC, including active monitoring of current workload and making adjustments or directing/reassigning staff as warranted.
  • Oversight and review of daily/monthly schedules, schedule planning, and reviewing and approving or denying requests for PTO based on operational needs/workload/staffing.
  • Determine, plan, and execute clinical, customer/client-service, or other training programs for the MICC staff.
  • Identify and deliver appropriate project management training programs to existing and emerging CM-TL.
  • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA-MICC).
  • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits.
  • Manage client invoicing.

TEAM LEADERSHIP

  • Mentor junior staff and provide initial and ongoing training.
  • Ensure staff performance and proficiency across client product(s) & procedures.
  • Monitor and update client resources to ensure staff have the most accurate and current information.
  • Maintain client and client product information reference files.
  • Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC.
  • Provide constructive suggestions and follow through with the implementation of appropriate changes.

MEDICAL INFORMATION SUPPORT

  • Provide medical information contact center support as needed.
  • Triage and respond to unsolicited medical information inquiries from health care professionals, consumers, and other contact center customers.
  • Handle medical information requests across multiple channels and platforms (phone, email, CRM, live chat, etc.).
  • Identify and perform intake of adverse events and product complaints during interactions with customers in compliance with EVERSANA-MICC and client standard operating procedures.

PEOPLE LEADER

Responsibilities

  • Responsible for overseeing their respective department.
  • Interview, select and supervise the activities of the department staff; communicate, interpret, and discuss with the team the company policies and procedures.
  • Determine job objectives, work methods, and performance standards; review performance relative to departmental objectives.

EXPECTATIONS OF THE JOB

  • Metrics: Maintain and contribute towards process improvement, which positively impacts metrics associated with activities of the MICC.
  • Customer Services: Maintain and drive continuous improvement initiatives to optimize customer service and customer satisfaction.
  • Hours: Able to work full-time and be flexible with work scheduling as required by clients and management.
  • Travel: This position requires business travel and will need to be able to travel up to approximately 10-15%.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

  • Education: Master of Science (MSc) degree in Life Sciences or healthcare or equivalent.
  • Experience: Five years of Medical Information and/or pharmaceutical industry experience.
  • Knowledge of Medical Information Industry Best Practices.
  • Excellent interpersonal and communication skills.
  • Ability to effectively motivate/monitor/manage individuals to ensure performance of all required activities/tasks/functions.
  • Familiarity and understanding of EMA and local Regulations and European health-care systems.
  • Familiarity and experience with planning/designing/delivering effective training programs.

PREFERRED QUALIFICATIONS

  • Education: Advanced Healthcare Degree (preferred PharmD or equivalent), Masters in Business Administration or Regulatory Science.
  • Experience: More than five years of experience in Medical Information management role.
  • Demonstrable skills in strategic/analytical thinking, people management/development, project management, and time management.
  • Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
  • Fluent in English plus one or more other European language to the Common European Framework level B2, C1 or C2.
#J-18808-Ljbffr

  • Associate Clinical Development Medical Director

    2 weeks ago

    Dublin, Dublin City, Ireland Novartis Farmacéutica Full time

    Associate Clinical Development Medical DirectorJob ID REQ-10030826Feb 04, 2025IrelandSummaryThe Associate/Clinical Development Medical Director (CDMD) is responsible for leading the planning and management of the assigned RLI clinical program(s) to support the RTL trials from an end-to-end clinical development perspective. As CDMD, you will have oversight of...

  • FS Tax Directors

    4 days ago

    Dublin, Dublin City, Ireland Director File Full time

    We are working with the head of FS tax to help hire a Financial Services Tax Directors and Associate Directors to join their rapidly growing financial services tax team.Our client is the fastest growing firm in Ireland and has over 3000 people in 10 offices across Ireland, the Isle of Man, Gibraltar, and Bermuda, with a presence in over 130 countries around...

  • Associate Director Medical Qa

    19 hours ago

    Dublin, Dublin City, Ireland Novartis Farmacéutica Full time

    Our Development Team is guided by our purpose: to reimagine medicine to improve and extend people's lives.To do this, we are optimizing and strengthening our processes and ways of working.We are investing in new technologies and building specific therapeutic areas and platform depth and capabilities – all to bring our medicines to patients even faster.We...

  • Associate Director Medical QA

    3 weeks ago

    Dublin, Dublin City, Ireland Novartis Farmacéutica Full time

    Our Development Team is guided by our purpose: to reimagine medicine to improve and extend people's lives.To do this, we are optimizing and strengthening our processes and ways of working. We are investing in new technologies and building specific therapeutic areas and platform depth and capabilities – all to bring our medicines to patients even faster.We...

  • Clinical Development Medical Director – Dermatology

    3 days ago

    Dublin, Dublin City, Ireland Ie02 (Fcrs = Ie002) Novartis Ireland Ltd Full time

    Summary As our Clinical Development Medical Director in our Immunology Development Unit you will be responsible for the scientific and clinical strategy of assigned clinical trials, scientific monitoring, and reporting of quality data.About the Role The Clinical Development Medical Director (CDMD) for Dermatology is the clinical leader of defined program...

  • Medical Information Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Russell Tobin Full time

    What are we looking for in our Medical Information Manager? Exciting Career Opportunity Russell Tobin is collaborating with a prominent global pharmaceutical company reimagining medicine to improve patient and staff well-being. The pharmaceutical company is looking for a Senior Medical Information Manager for their...

  • Associate Director/Director of Accounting

    3 weeks ago

    Dublin, Dublin City, Ireland Savvy People Full time

    Associate Director/Director of Accounting - Hybrid & FlexibleAn exciting opportunity has arisen for an ambitious, tech savvy Associate Director/Director to join a progressive and forward-thinking accounting firm in Dublin City Centre. This position offers a chance to work on challenging projects, advance your career in a collaborative environment, and enjoy...

  • Associate Director

    5 days ago

    Dublin, Dublin City, Ireland First Recruitment Group Full time

    Associate Director / Director - Project Management (Rail Upgrade and Engineering Projects)Location: Ireland Sector: Transport Job Type: Permanent Salary: Negotiable depending on experience Reference: SK/R/090369RoleSenior Rail Engineering Leader – Major Infrastructure ProjectsLocation: Dublin, Dundalk, Cork, or GalwayWe are searching for a high-calibre...

  • Associate Director, Clinical Quality

    2 weeks ago

    Dublin, Dublin City, Ireland Scientificjobs Full time

    Our client is a leading Global Biopharma with a Clinical Trial Centre of Excellence based in Dublin City Centre. They play a crucial role in developing life-saving therapies as they strive to cure unmet medical needs. They are global leaders in the development of therapies in the areas of Infectious Diseases, Oncology & Inflammation. They are looking for...

  • Associate Director

    2 weeks ago

    Dublin, Dublin City, Ireland KPMG Ireland Full time

    When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential. We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that...

  • Associate Director

    2 weeks ago

    Dublin, Dublin City, Ireland First Recruitment Group Full time

    Senior Rail Engineering Leader – Major Infrastructure ProjectsLocation: Dublin, Dundalk, Cork, or GalwayWe are searching for a high-calibre Associate Director / Project Director to lead major rail engineering and upgrade projects across Ireland.This is an exclusive opportunity for an experienced leader to join a world-renowned engineering consultancy,...

  • Associate Director

    2 weeks ago

    Dublin, Dublin City, Ireland First Recruitment Group Full time

    Senior Rail Engineering Leader – Major Infrastructure ProjectsLocation: Dublin, Dundalk, Cork, or GalwayWe are searching for a high-calibre Associate Director / Project Director to lead major rail engineering and upgrade projects across Ireland.This is an exclusive opportunity for an experienced leader to join a world-renowned engineering consultancy,...

  • Associate Director

    3 weeks ago

    Dublin, Dublin City, Ireland Access Talent Group Full time

    Job Title: Associate Director - Civil and StructuresSector:Civil & Structural EngineeringAbout the Role:We are currently working with one of Ireland's biggest Civil & Structural consultancies who are looking to bring on an Associate Director to their Dublin office.The successful candidate will work alongside the Technical Directors on the day-to-day running...

  • Associate Director

    2 weeks ago

    Dublin, Dublin City, Ireland Turner & Townsend Full time

    From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programmes covering the full spectrum of consultancy, project delivery and post-project operations.With offices located globally, you're never far away from our services.Working from 113 offices in 46...

  • Associate Director

    3 weeks ago

    Dublin, Dublin City, Ireland Turner & Townsend Plc. Full time

    At Turner & Townsend we're passionate about making the difference – we are committed to delivering Sustainable Net Zero outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.The world is changing, and we have a responsibility to support that change, helping drive it and be part of...

  • Associate Director

    3 days ago

    Dublin, Dublin City, Ireland Access Talent Group Full time

    Job Title: Associate Director - Civil and StructuresReference: VAC-2724Sector: Civil & Structural EngineeringSalary: €75,000 to €80,000 Per AnnumLocation: Dublin, IrelandContract Type: PermanentAccess Talent Group are currently working with one of Ireland's biggest Civil & Structural consultancies who are looking to bring on an Associate Director to...

  • Associate Medical Officer

    3 weeks ago

    Dublin, Dublin City, Ireland VHI Health and Wellbeing DAC Full time

    Role Title: Associate Medical OfficerRole Location: Kilkenny or Dublin HybridCompany: Vhi Insurance DacA full-time and permanent position has arisen within Vhi for Associate Medical Officer role, based in either Dublin or Kilkenny on a hybrid basis. The successful candidate will be providing a professional medical resource to support the organisation's...

  • Associate Director

    3 weeks ago

    Dublin, Dublin City, Ireland Carron + Walsh Full time

    Job Category: Associate Director – Quantity SurveyingType:Full Time, Permanent RoleSalary: Excellent Rates for the right candidateLocation: DublinAs a thriving and expanding company, we are committed to setting industry benchmarks and achieving remarkable outcomes for our clients. We take pride in our collaborative culture and our ability to turn ideas...

  • Associate Director

    3 weeks ago

    Dublin, Dublin City, Ireland GEDON | Executive Recruitment - PreControl Specialists Full time

    2 days ago Be among the first 25 applicantsGEDON | Executive Recruitment - PreControl SpecialistsThis range is provided by GEDON | Executive Recruitment - PreControl Specialists. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Associate Director - Recruiting PreConstruction and Project Controls...

  • Associate Director

    2 weeks ago

    Dublin, Dublin City, Ireland Aon Hewitt Full time

    Associate Director & Client Relationship LeadAre you an experienced Captive or Insurance professional with experience of the functions of a regulated insurance or reinsurance company? Are you interested in growing the scope of your knowledge and capabilities in a role which will provide cross-functional exposure across the range of finance, underwriting,...