Work From Home

15 hours ago

Dublin, Ireland eBay Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay Seller Experience Customer Support Teammate

Important Information: 
The start date for this position is February 24th 2024.

This is a phone based role that will include evening and weekend work.
For this role you need to be located in the Republic of Ireland.

You will need to have a fibre connection for the internet in order to work remotely.

eBay Benefits

  • Basic Salary of €36,400

  • Quarterly Bonus Plan

  • 25 days Holidays

  • Educational Assistance

  • Healthcare Plan

  • Life Assurance

  • Pension Plan

  • Sabbatical every 5 years…. plus lots more

What you will accomplish:

  • Providing phone support for eBay members with queries related to billing, technical problems, listing queries, and payment processing

  • Supporting sellers through the eBay selling and payment lifecycle

  • Taking appropriate action for eBay to ensure a safe and compliant trading platform for our community

  • Making accurate decisions on a variety of risk, fraud and policy workflows

  • Ability to make decisions on a variety of topics that our Sellers and Buyers face,

  • Strong sense of ownership of the Customer, and the exceptional experience we provide

  • Establishing a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy.

  • Display empathy to customer concerns and display a sincere desire to serve with ownership through to resolution

  • Doing what is right for our Customers, and a determination to follow through to ensure a positive experience on eBay

  • Excel at learning through our training programs and self-learning to keep growing your skills & knowledge

  • Taking responsibility for your development goals and evolving to be your best self at work
     

Role Competencies:

  • Problem Solving: Aptitude to understand the customer issue through key questioning to get to the root of the issue quickly. Understanding of the data needed to quickly review and identify the issue. Drive for customer resolution and clarity.

  • Business Acumen: Understanding the basics of how an eCommerce business operates, and what is important to our customers.

  • Financial Acumen: Understands foundational financial concepts and the unique regulatory requirements imposed on organizations involved in the movement of money.

  • Negotiation and Influence: At times, the teammate will be required to advocate on behalf of eBay and/or the customer.

  • Adaptability: This teammate will need to be agile and strong, with flexible standards and an ability to remain balanced despite the conflicting demands of multiple situations. Teammates will be encouraged to help define and shape the customer experience we deliver as we grow our presence in intermediated payments.

  • Professional Communication: High degree of professional presence in both written and spoken communication.

  • Financial & Risk Acumen: Ability to make discretionary decisions based on research and investigation.
     

What you will bring:

  • Available for shift work including early mornings, late evenings and weekend work

  • Previous financial service, payments experience would be considered an asset

  • Experience working in risk and fraud operations is advantageous

  • Drive to meet and exceed targets

  • Ability and drive to learn and grow

  • Passionate about customers and customer experience

  • You are assertive, with the ability to say “No” and deliver a difficult message with confidence

  • You have a strong ability to evaluate cases from a business perspective

  • You are an excellent communicator, with high level of compassion and emotional intelligence

  • You are Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures

  • Resiliency will be key to this role as will the ability to handle stress and be productive under pressure

  • You are a learner, always growing and open to feedback

  • You enjoy taking ownership and control, and driving resolution

  • You are Driven and motivated to achieve targets and meet your metrics

  • You are Motivated and disciplined while working from home

  • Good knowledge of technology, systems and applications

  • Resident of the Republic of Ireland and eligible to work full time in

  • Located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or Wicklow

     

    #LI-AV1

    #LI-Remote

    #indeedEMEA

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

 

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

  • Hibernia Home Care | Trainee Home Care Support Worker | dublin

    1 month ago

    Dublin, Ireland Hibernia Home Care Full time

    New Year, New Career! Time for a fresh start? Join our prestigious Training Academy We have 1 2 fully-sponsored spaces in our Hibernia Academy for Care commencing 13th January 2025 at our training facility located in Dublin 11. Applicants from Kildare, Wicklow, North Dublin and South Dublin can apply. This is a great opportunity for those who would like a...

  • Home Surveyor

    2 months ago

    Dublin, Ireland Pw Thermal Building Solutions Ltd Full time

    Home Surveyor Company: PW Thermal Building Solutions Ltd. Location: Unit 44, Third Avenue, Cookstown Industrial Estate, Tallaght, Dublin 24. D24 X704. About Us: PW Thermal Building Solutions Ltd specialise in the supply of External Insulation and Render Products to Home Retrofit Contractors nationwide. We are looking for a Home Surveyor with experience in...

  • Danish Customer Support Agent

    4 weeks ago

    Dublin, Ireland Work International Full time

    Travel to vibrant Dublin and work with some of the world’s most famous brands! How would you feel if your office was nestled in the heart of a city known for its warm, welcoming atmosphere and rich history? Picture yourself in Dublin, where cobblestone streets lead to cozy pubs, stunning architecture, and lush green parks, all within reach.With a bustling...

  • Drumcondra Home Help Care Services | Healthcare Assistant | dublin

    4 weeks ago

    Dublin, Ireland Drumcondra Home Help Care Services Full time

    Drumcondra Home Help Care Services is a non-profit homecare provider operating within designated areas of North Dublin and are now seeking to recruit in the following area; Health Care Assistants in below areas for Evenings & Every Second Weekend(Guarnteed hours) Donnycarney Beaumont Drumcondra/Whitehall/Santry Eastwall/North Wall Clontarf/Marino WHAT YOU...

  • Monitoring Officer Full Time

    2 months ago

    Dublin, Ireland Dublin Home Support Full time

    Are you interested in a meaningful role in a non-profit community-based organisation? Dublin Home Support has been serving the community of north Dublin for over 40 years, delivering home support services to older and vulnerable people. We are looking for a dedicated and enthusiastic person with strong IT skills, good interpersonal skills and fluent English....

  • Activities Co-Ordinator

    3 days ago

    Dublin, Ireland Trinity Care Full time

    An Exciting opportunity for the right candidate. Rathborne Nursing Home is part of Trinity Care Group a well-respected, multi-award-winning Nursing Home Group, part of the international DomusVi Group. Rathborne Nursing Home aims to provide the highest quality of care and services to all Residents, above and beyond their expectations and those of their...

  • House cleaner for private home

    19 minutes ago

    Dublin, Ireland Fergal Leavy Full time

    House cleaner for private home We are currently recruiting for an Experienced House cleaner with Hotel or similar level of experience for an immediate start in Dublin 4. Attractive salary for the right candidate Duties: Making up bedrooms to a high standard, cleaning, hoovering- knowledge of cleaning products etc In house laundry & ironing Overall...

  • TUI Football Coach | Work Abroad | S25

    2 days ago

    Dublin, Ireland TUI Musement Full time

    TUI Football Coach | Work Abroad | S25 Location: Flexible Workplace: Onsite Type of contract: Flexible contract (working abroad) Working time: Summer 2025 Job ID: 129829 This job is open to individuals with an EU or UK passport who are willing to move to one of our holiday destinations during Summer 2025. If you speak English and ideally another European...

  • TUI Kids or Baby Club Host | Work Abroad | S25

    14 hours ago

    Dublin, Ireland TUI Musement Full time

    Location: Flexible Workplace: Onsite Type of contract: Flexible contract (working abroad) Working time: Summer 2025 Job ID: 130691 *Our summer season runs between March and Novemer 2025, depending on the destination. You should be available for at least five months within that period. There will also be a face-to-face training around March/April that you...

  • Healthcare Assistant

    3 months ago

    Dublin, Ireland Drumcondra Home Help Care Services Full time

    Accountable & Reports to: Supervisor/Manager Key Reasonability: To provide a service to Clients that enables them to lead as independent a lifestyle as possible. Donnycarney Beaumont Drumcondra/Whitehall/Santry Eastwall/North Wall Clontarf/Marino Ballymun WHAT YOU NEED TO WORK FOR US? A Genuine Interest in care Hold Relevant Qualification Be available to...

  • Work Placement

    16 minutes ago

    Dublin, Ireland Jones Engineering H.A. O'Neill Full time

    Position: Electrical Graduate Engineer (6-12 Month Work Placement) Location: Onsite - Cork Company Description We are a leading engineering services company with a proven track record of high-quality, customer-focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, and Sprinkler and Fire...

  • Project Manager, Capital Works

    15 minutes ago

    Dublin, Ireland ESB Full time

    Position description Facilities Management (FM) manage and maintain in excess of 90 properties in the ESB Property portfolio, to over 7000 staff. FM have responsibility for the delivery of a wide range of building related projects to ensure that the ESB Group can deliver its business in well maintained safe & sustainable workplaceenvironments. Within FM the...

  • Chef Work, Christmas period

    14 hours ago

    Dublin, Ireland Excel Recruitment Full time

    Chef Work, Christmas period Excel Recruitment is looking for all levels of temporary Relief Chefs to work during Christmas period in Healthcare units and Hospitality events. Whether you are looking for 1-2 days or 5-7 days per week we have work for you! We have various shifts which would suit your family, study, or work commitments. Whether you are between...

  • TUI Hotel or Service Rep | EU Nationals | Work Abroad

    14 hours ago

    Dublin, Ireland TUI Musement Full time

    Location: Flexible Workplace: Onsite Type of contract: Flexible contract (working abroad) Working time: Summer 25 Job ID: 131010 Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpfulHotel or Service Reps. If...

  • Jones Engineering H.A. O'Neill | Work Placement

    3 weeks ago

    Dublin, Ireland Jones Engineering H.A. O'Neill Full time

    Position: Electrical Graduate Engineer (6-12 Month Work Placement) Location: Onsite - Cork Company Description We are a leading engineering services company with a proven track record of high-quality, customer-focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, and Sprinkler and Fire...

  • Audit Senior Manager

    14 hours ago

    Dublin, Ireland Verde Search Full time

    AUDIT SENIOR MANAGER DUBLIN Verde Search is seeking a new Audit Senior Manager to develop their career with a fast growing Top 15 Dublin practice. The firm offers career development combined with a hybrid work-from-home policy as well as flexible working hours. This role has the range to consider those who are at Audit Senior Manager level and are ready to...

  • Clinical Nurse Manager 1

    19 minutes ago

    Dublin, Ireland Cherryfield Lodge Nursing Home Full time

    Cherryfield Lodge Job Description Position: Clinical Nurse Manager 1 (CNM1) Accountable to: Nurse Manager and the Cherryfield Lodge Board in her absence. Reporting to: Nurse Manager/Person in Charge. Ethos and Mission The ethos of Cherryfield Lodge Nursing Unit is based on the principles of the Jesuit Order, emphasizing faith, justice, dignity, compassion,...

  • Support Worker

    19 minutes ago

    Dublin, Ireland Alpine Healthcare Full time

    Job description Join our new exciting team for the delivery of high-quality Home Care services in Dublin. About Us An independent provider of Home Care in the community. From a nursing background our mission is to maximise the abilities and promote Service User in all areas of their lives by providing quality, person centred services. The role of the staff...

  • Audit Senior

    14 hours ago

    Dublin, Ireland Verde Search Full time

    Audit Senior - Dublin - Career Progression A new Audit Senior opportunity has been created in a central Dublin based professional services firm. You will have a healthy work / life balance combined with training to support your career progression and development. The Audit Senior role can be based in the central Dublin office, with flexibility to work from...

  • Temp Work Administration and Reception roles Join our 2025 Temp Team!

    14 hours ago

    Dublin, Ireland Osborne Recruitment Full time

    Temp Work Administration and Reception roles Join our 2025 Temp Team! Osborne are currently recruiting for Administrators, Receptionist and office workers to join our 2025 temporary team. Temporary work is a fantastic opportunity to gain experience in new areas or bridge a gap for personal or professional reasons. It also offers flexibility and variety and...