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Order Management Executive

4 weeks ago

Blakes Cross, Ireland Ace Express Freight Full time
Location: Blakes Cross, Lusk, Co. DublinSummary

Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners. We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 15 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

Reporting directly to Team Lead, main responsibilities of this role are:

  • Processing all new orders
  • Irish Domestic Freight
  • UK Import & Export
  • European Import & Export
  • Ensuring all paperwork is received and correct.

Answer & follow up queries on the following:

  • UK & Domestic Collections
  • EDI/Excel Reporting
  • Delivering an excellent customer experience.
Duties and Responsibilities
  • Day-to-Day processing of new orders via on-line booking system and email requests in line with Company Policy and Procedures.
  • Provide excellent Customer Service by responding to enquiries/queries in a timely and professional manner.
  • Meet the operational day-to-day collection/delivery needs of our customers in the most cost-efficient and effective manner.
  • Keep customers updated and fully informed on order progression and any deviations that may arise.
  • Ensure all orders/requests include correct information with contact details.
  • Communicate with internal departments within Ace.
  • Communicate with ACE Agents.
  • Display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties.
  • Comply fully with the defined operating procedures (SOPs) and processes.
  • Comply fully with the administration duties inclusive of investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient manner.
  • Proactively support and fully comply with the Companies Health and Safety policies and procedures.
  • Assist in other functions within Operations on a project basis when requested.
Qualifications
  • Demonstrated ability to speak and write in English fluently.
  • A high level of numeracy, literacy, and Microsoft Office skills.
  • 1-2 years similar experience preferential.
  • Highly proficient on Excel and Reports.
Experience
  • Previous office administration experience in an extremely fast-paced arena.
  • Detailed history of working in a team environment.
  • Knowledge of the Logistics/Freight Industry would be a distinct advantage.
  • Good communication skills with proven work performance results.
  • Exposure to working to KPIs and the deliverance of same.
  • Professional and focused approach with a high level of attention to detail.
  • Attention to analytics and conformance with defined procedures around tight timelines.
  • Customer-focused with a desire to strive for excellence.
  • Positive can-do and highly ambitious approach.
  • Ability to work as part of a team and on own initiative.
  • Increased level of flexibility to meet timelines on reporting.
  • Must be able to work effectively with minimal supervision.
  • Exceptional communication skills.

This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be required to perform, or that may be required to do either now or in the future.

Ace Express Freight is an Equal Opportunities Employer#J-18808-Ljbffr