HR Advisor

2 weeks ago

Dublin, Ireland TN Ireland Full time

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Portfolio are proud to be exclusively representing our award-winning, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.

Responsibilities:

  1. Providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries.
  2. Supporting all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference.
  3. Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc.
  4. Providing clients with supporting information/documentation to assist them in implementing the advice/solutions provided.
  5. Using your expert HR and employment law knowledge to develop a clear answer for the client.
  6. Reviewing client documentation and providing advice accordingly taking their applicable internal terms and conditions into account in each case.
  7. Ensuring that all requests for advice are dealt with within the relevant service level agreement (SLA).

Requirements:

  1. Good employment law knowledge either through studies or working experience.
  2. CIPD qualification or equivalent experience in the workplace is desirable.
  3. Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.
  4. Ability to juggle multiple tasks, prioritising your workload accordingly.
  5. An organised self-starter.
  6. Ability to work under pressure in a fast-moving performance driven environment.
  7. Excellent communication skills.

The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year. Once you are trained there is a requirement to participate in an on-call roster.

This is the perfect chance to work for an award-winning organisation who have won awards as one of the ‘Best Places to Work’.

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