Duty Manager

4 weeks ago

Dublin, Ireland The Address Connolly Full time

To ensure the efficient operation of the hotel and all departments on a day-to-day basis while delivering the highest standard of customer service. The duty manager must be capable of handling any situation in a professional manner in a fast-paced environment and lead the team efficiently.

Key Duties and Responsibilities (although not exhaustive)
  1. Arrive at work at the appropriate time in the correct uniform and in line with company grooming policy and standards.
  2. On arrival to duty, liaise with the manager on the prior shift and conduct a handover to the manager following your shift.
  3. Liaise with the General Manager on the day-to-day running of the hotel.
  4. Offer help, support, and supervision skills to each department (F&B, reception, accommodation, etc.) applying a proactive approach.
  5. Communicate the hotel's services to guests, such as opening hours of the Bar and Restaurant, offering internet access, and assistance with luggage during check-in and throughout our guests' stay.
  6. Carry out shifts within hotel departments as required.
  7. Assume responsibility in conjunction with relevant heads of department for your assigned duties, ensuring the smooth running of all departments to the highest standards of customer care with ongoing training implemented.
  8. Monitor the staffing of departments in conjunction with management colleagues, ensuring adequate levels are met in line with budgets and service standards.
  9. Assist in weekly stock counts in the following departments: laundry, alcohol, food, cutlery/crockery as assigned by the General Manager.
  10. Deal with customer complaints on a shift basis in a professional and courteous manner.
  11. Attend meetings and training sessions as required.
  12. Comply with company regulations regarding fire, health and safety, hygiene, and security, including routine fire walks and security checks in accordance with company policy.
  13. Ensure all cash handling procedures are adhered to.
  14. Occasionally carry out duties in other areas of the hotel and comply with any reasonable request made by management.
  15. Ensure HACCP & systems in place are completed on your shift.
  16. Comply with all company procedures and policies.


Compensation: Competitive salary

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