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Customer Payments Advisor

1 month ago

Municipal District of Glenties, Ireland ENGINEERINGUK Full time

We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.

Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy?

If so, we want you to be part of our awesome team of Customer Payment Advisors.

The start date for this role is Monday 20th January 2025.

Job title:

Customer Payments Advisor - Hybrid

Salary & Benefits:

€26,325 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more

Shift:

You'll be working on rotational shifts covering the period Monday to Sunday between 8am-10pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay.

Training:

You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training period will be delivered in our Little Island office for the full duration.

Work Location:

You will work from home and our office in Little Island, our office address is:

Capita Customer Solutions
2 Eastgate Rd
Castleview, Little Island
Co. Cork
T45 EK50

Your duties will include:
  • Handling inbound and outbound calls to customers
  • Contacting customers who have outstanding debt on their account
  • Assist customers by ensuring they are back on track with outstanding payments
  • Setting up payment plans for customers
  • Setting up Direct Debits
  • Calculating outstanding debt amounts
  • Taking payments from customers
  • Taking customers through their account, providing a breakdown of their account.
  • Explain debt to each customer and how this is made up and what is outstanding/owing
  • Taking customers through steps to get their account back up to date and on track
  • Trying to avoid customers being disconnected by offering solutions to make payments
Required experience:
  • Previous experience working in similar environment and ideally within a customer collections role
  • Able to work comfortably to targets
  • Being highly methodical with a thorough attention to detail
  • Strong communication skills and the ability to build rapport with all callers
  • Having excellent organisational skills
  • Having the ability to work to stringent customer service SLA's and KPI's
  • MS Excel skills
  • Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
  • Bringing a proactive attitude with the ability and ambition to develop role in the future
Role Benefits:
  • 22 days holidays plus bank holidays
  • Opportunity to buy additional holidays
  • Access to Wrkit - giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
  • Cost of eyecare vouchers for eye examinations and money towards glasses if required
  • Access to Capita pension scheme
  • Access to Employee Assistance Programme
  • Life Assurance Benefit
  • Cycle2Work Scheme
Interested?

If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you

Location:

Little Island, Ireland

Time Type:

Full time

Contract Type:

Permanent

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