Customer Service Assistant

3 weeks ago


Mallow, Cork, Ireland BoyleSports Full time

Job Title: Customer Service Assistant 
Department: Retail
Reporting to: Shop Manager
Location: Mallow

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
    • Opening and closing the shop
    • Managing and guiding the shop team
    • Cash management procedures
  • You will have the opportunity to manage on occasion which will lead to further development opportunities.
  • Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
  • Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
  • To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
  • Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
  • Keeping and maintaining shop presentation standards to a high quality throughout your working day.
  • Ensure that all procedures (safety, compliance and shop operations) are always followed.
  • Passionate about working within a team environment.
  • Adhere to Social Responsibility duties.

Knowledge, Skills and Experience

Essential Skills and Experience

  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as business operates 7 days a week
  • Be adaptable to shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
  • Ambitious and driven to progress within the company
  • To promote the company brand and be results focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organised, reliable and dependable
  • A proven good cash handing approach

Desirable Skills and Experience

  • Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.



  • Mallow, Cork, Ireland BoyleSports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: Mallow, Co. CorkRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth...


  • Mallow, Cork, Ireland SPAR Ireland Part time

    Job DescriptionSPAR Express Mallow are recruiting a part-time Customer Sales Assistant to join their fantastic team.Successful candidates will be available for approximately 12-15 hours a week; flexibility in working days is essential, but we do provide a set working rota.Applicants must be comfortable working in a fast-paced, customer service-focused...


  • Mallow, Cork, Ireland FBD Consulting, LLC Full time

    About the RoleThis fixed-term contract opportunity is ideal for an ambitious sales professional looking to develop their skills in the insurance industry. As a Sales Advisor at FBD Consulting, LLC, you will work closely with the Branch Manager and Sales Development Co-Ordinator to achieve sales targets.Responsibilities:Achieve individual sales targets...

  • Sales Assistant

    4 weeks ago


    Mallow, Cork, Ireland TN Ireland Full time

    We are passionate about celebrating our customers' life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfill this.The pace is fast, our standards are high and we're proud of it It can get really busy in our stores, therefore you need to be able to manage lots of customers, busy tills, and juggling...

  • Sales Assistant

    3 weeks ago


    Mallow, Cork, Ireland Card Factory Full time

    Job Introduction Location: Mallow, Co.Kildare Contracted Hours Available: 16, 12, 8 Role Responsibility We are passionate about celebrating our customers' life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we're proud of...

  • Yard Assistant

    15 hours ago


    Mallow, Cork, Ireland Dairygold Finance Ltd Full time

    Co-Op Super Stores are seeking to hire a Full-time Yard Assistant in Mallow, County Cork.Our Story Co-Op Superstores is the retail division of Dairygold Co-Operative Society Ltd which now operates 26 retail stores across Munster stretching across counties Cork, Limerick, Tipperary, and Clare.In addition to being Munsters largest supplier of Farm Inputs, our...


  • Mallow, Cork, Ireland RedChair Recruitment Full time

    The main responsibilities for the role would be to assist a busy trade counter within a retail outlet, assisting customers and providing exceptional customer service, dealing with queries and orders over the phone, face to face and by email and offering your experience and knowledge within the plumbing, heating, building suppliers and construction sectors. ...

  • Deli Assistant

    3 weeks ago


    Mallow, Cork, Ireland SPAR Full time

    SPAR Express Mallow are recruiting a part-time Deli Assistant to join their fantastic team.We offer a set rota which allows for a steady working schedule. Candidates must also be flexible and some weekend work is included on a rotating basis.The successful candidate must be available to work Saturday and Sundays and also be flexible during school and...


  • Mallow, Cork, Ireland Dairygold Finance Ltd Full time

    **Company Overview**Dairygold Finance Ltd is a leading player in the retail division of Dairygold Co-Operative Society Ltd.The company operates 26 retail stores across Munster, offering a wide range of products and services to customers.We are committed to providing excellent customer service and creating a positive shopping experience for our customers.


  • Mallow, Cork, Ireland Ashgrove Renewables Full time

    Ashgrove Renewables, Est. 2001 is well established within the renewable energy sector nationwide.In 2021 following the launch of a Home Energy Upgrade division, in partnership with the SEAI, we have significantly expanded our business and plan for further growth in 2025 and 2026.This is driven by generous grants, and in line with the government's obligation...


  • Mallow, Cork, Ireland Ashgrove Renewables Full time

    Ashgrove Renewables, Est. 2001 is well established within the renewable energy sector nationwide. In 2021 following the launch of a Home Energy Upgrade division, in partnership with the SEAI, we have significantly expanded our business and plan for further growth in 2025 and 2026. This is driven by generous grants, and in line with the government's...


  • Mallow, Cork, Ireland Ashgrove Renewables Full time

    Job Description Ashgrove Renewables, Est. 2001 is well established within the renewable energy sector nationwide. In 2021 following the launch of a Home Energy Upgrade division, in partnership with the SEAI, we have significantly expanded our business and plan for further growth in 2025 and 2026. This is driven by generous grants, and in line with the...


  • Mallow, Cork, Ireland Ashgrove Renewables Full time

    Job Description Ashgrove Renewables, Est. 2001 is well established within the renewable energy sector nationwide. In 2021 following the launch of a Home Energy Upgrade division, in partnership with the SEAI, we have significantly expanded our business and plan for further growth in 2025 and 2026. This is driven by generous grants, and in line with the...

  • Service Technician

    2 hours ago


    Mallow, Cork, Ireland Premier Tech Growers and Consumers Full time

    Looking for a new challenge? Ready for success? As a Service Technician, you will report to our Sales and Operations Director.You will have the opportunity to evolve within Premier Tech Water & Environment, an international leader and pioneer in environmental technologies for wastewater treatment. As we continue to develop, we have new and exciting...

  • Service Technician

    2 weeks ago


    Mallow, Cork, Ireland Premier Tech Full time

    Looking for a new challenge? Ready for success? As a Service Technician/ you will report to our sales and Operations Director You will have the opportunity to evolve within Premier Tech Water & Environment, an international leader and pioneer in environmental technologies for wastewater treatment. As we continue to develop, we have new and exciting...

  • Service Technician

    3 days ago


    Mallow, Cork, Ireland Ashgrove Renewables Full time

    We are Ashgrove Renewables, a leading provider of renewable energy solutions nationwide.With a strong presence in the market, we offer a wide range of services, including installation, maintenance, and repair of renewable energy systems.We are committed to providing exceptional customer service and support, ensuring that our customers receive the highest...


  • Mallow, Cork, Ireland FBD Consulting, LLC Full time

    Company description:FBD Holdings PLCJob description: Job OverviewThe primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing...


  • Mallow, Cork, Ireland Eps Group Full time

    EPS Group has been a leading provider of innovative products and services in the water, wastewater, and clean technology sectors since 1968. This Sales Apprentice role offers a chance to be part of our team and contribute to improving the country's water infrastructure.The role involves dealing with customer queries and sales calls, preparing parcels and...


  • Mallow, Cork, Ireland Costa Coffee Full time

    At Costa Coffee, we're passionate about our people and great coffee. Being part of our team offers the chance to develop skills in coffee excellence while showcasing your personality.As a member of our team, you'll receive comprehensive training in delivering exceptional customer experiences through outstanding service and great coffee. This role is ideal...


  • Mallow, Cork, Ireland Costa Coffee Full time

    We're looking for a dedicated and enthusiastic individual to join our team as a coffee shop supervisor. As a leader, you'll be responsible for ensuring our high standards of customer service and product quality are consistently met.You'll lead a team of baristas and sales assistants, providing guidance and support to help them achieve their best....