Renewal Sales Representative

1 week ago

Galway, Galway, Ireland The MathWorks, Inc. Full time

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations.

Why you'll be excited by this role… It is almost unimaginable to think of a technology that has not been influenced, impacted, and in many cases made possible by MathWorks software. Your mobile phone, your social network, your TV streaming service, even your take out MathWorks is the software that is accelerating the pace of engineering and science.

It is an exciting time to join MathWorks as we establish, develop, and grow our shared sales & services center in Galway, Ireland. As a Renewal Sales Representative, you will focus on driving revenue growth through achieving or exceeding customer engagement standards in our maintenance renewal programs and products.

You will work on a diverse, multicultural team of Renewal Sales Representatives that are aligned with sales representatives in a team selling environment to achieve individual and/or team goals.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

What you will be doing:

  • Grow revenue through attaining or exceeding maintenance renewal revenue goals.
  • Manage timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies:
    • Proactively contact customers and explain the product and support benefits of continuing maintenance services.
    • Educate customers on purchasing options via web store and consolidations.
    • Identify and manage add-on or cross-sell opportunities by closing business or transferring to the appropriate sales representative to achieve the sale cycle.
    • Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve discrepancies.
    • Ensure accurate customer data and sales activities are collected and entered into the CRM system to advance the sales cycle.
  • Demonstrate strong forecasting and funnel management of your assigned territory.
  • Contribute to and support the territory plans in conjunction with sales representatives.
  • Participate in funnel meetings as well as planning and delivery of sections of the annual territory and account plans.
  • Partake in projects with local and international project team members.

What you are really good at:

  • Selling: Consistent overachievement of sales and productivity goals.
  • Responsiveness: Has a can-do attitude, is customer-centric, displays empathy, and is quality-focused.
  • Being strategic, creative, and focused: Ability to multitask, strong sense of urgency, willing to go the extra mile with a strong work ethic; self-directed and resourceful.
  • Taking care of the details: Is accurate in recording information clearly and concisely. Highly proficient computer, analytics, and social networking skills.
  • Communication: Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.

Qualifications

  • A bachelor's degree and 2 years of experience (or equivalent experience) with one year in a customer-facing role is required.

Additional Qualifications

  • A bachelor's degree.
  • 2-4 years post university experience, 1-2 years customer-facing experience.
  • Italian native with fluent English. Highly proficient in both spoken and written minimum level C1.
  • Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail.
  • Understanding of forecasting and funnel management practices.
  • Completion of sales and/or phone skills training.
  • Proficient working with a CRM system to facilitate lead qualification and advancement of the sales cycle.
  • Strong prioritization and time management skills.
  • Experience working in fast-paced, disciplined, process-oriented, sales environment.

Even better if you have:

  • Additional language skills/multilingual.
  • Worked in a shared sales & services or global business center.
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