Business Operations Manager

2 weeks ago


Cork, Cork, Ireland Project Delivery Partners Full time

Overview

The manager will be responsible for the day-to-day business operations of Project Delivery Partners offices in Ireland, Switzerland and the United States.

Role & Responsibilities

Responsibilities and tasks of the role includes but are not limited to:

  • Manage day to day operations and business activities getting into the details to resolve issues quickly and keep the business moving forward.
  • Responsibility for the delivery of running a compliant office in each region with respect to all legal requirements.
  • Lead from the front, build relationships with clients, employees and partners.
  • Create an environment which enables success for everyone.
  • Work closely with other regional operations managers to ensure all regions are sharing best practices and implementing the same processes and systems that is possible given regional requirements.
  • Responsibility for the delivery of the office's operational expenses.
  • Primary escalation point for clients on matters relation to operational delivery.
  • Ownership of the processes, systems, tools and techniques associated with day-to-day running of the offices.
  • Responsible for ensuring that there is transparent and easy access to key performance metrics of the operation at any point in time.
  • Participate in weekly Senior Management meetings.
  • Develop a strategy for business which drives further growth through innovation and diversification.
  • Develop a set of clear objectives for the business which drives performance.
  • Employee visa / permit management

Initiatives

  • Stimulating, gathering and communicating operations-related innovations and continuous improvement suggestions from across the regions with a view to improving the overall accuracy, efficiency and effectiveness of the Global Operation.

People Management

  • Responsibility for management of operations support staff in the regions of responsibility.

Business Contracts & Proposal Support

  • Support of proposals generation, responsibility for ensuring that proposals receive the appropriate level of input during their preparation.
  • Responsibility for ensuring that proposals are reviewed and approved, from an operational perspective, prior to client issue.
  • Responsibility for operations review of contracts associated with new clients and projects.

Education and Experience

  • Minimum of 10 years' experience in an Operational Manager Role.
  • Degree qualified, qualification in Business, Project- and/or Operations management is desirable.
  • Strong commercial acumen coupled with a comprehensive understanding of business operations.
  • Strong organisational, negotiation, problem solving and decision-making skills.
  • Takes ownership of the work, is self-motivated with an ability to work independently and efficiently to meet deadlines.
  • Strong interpersonal and communication skills with a strong ability lead and motivate.
  • Ability to multi-task multiple priorities in a fast-paced environment.
  • Team player with a 'can-do' positive attitude.
  • Ability to both understand and contribute to PDP's vision, goals and strategies.
  • Ability to evaluate and pursue new initiatives and investment opportunities based on their fit with PDP's Strategic objectives.
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