Business Operations Manager
2 weeks ago
Overview
The manager will be responsible for the day-to-day business operations of Project Delivery Partners offices in Ireland, Switzerland and the United States.
Role & Responsibilities
Responsibilities and tasks of the role includes but are not limited to:
- Manage day to day operations and business activities getting into the details to resolve issues quickly and keep the business moving forward.
- Responsibility for the delivery of running a compliant office in each region with respect to all legal requirements.
- Lead from the front, build relationships with clients, employees and partners.
- Create an environment which enables success for everyone.
- Work closely with other regional operations managers to ensure all regions are sharing best practices and implementing the same processes and systems that is possible given regional requirements.
- Responsibility for the delivery of the office's operational expenses.
- Primary escalation point for clients on matters relation to operational delivery.
- Ownership of the processes, systems, tools and techniques associated with day-to-day running of the offices.
- Responsible for ensuring that there is transparent and easy access to key performance metrics of the operation at any point in time.
- Participate in weekly Senior Management meetings.
- Develop a strategy for business which drives further growth through innovation and diversification.
- Develop a set of clear objectives for the business which drives performance.
- Employee visa / permit management
Initiatives
- Stimulating, gathering and communicating operations-related innovations and continuous improvement suggestions from across the regions with a view to improving the overall accuracy, efficiency and effectiveness of the Global Operation.
People Management
- Responsibility for management of operations support staff in the regions of responsibility.
Business Contracts & Proposal Support
- Support of proposals generation, responsibility for ensuring that proposals receive the appropriate level of input during their preparation.
- Responsibility for ensuring that proposals are reviewed and approved, from an operational perspective, prior to client issue.
- Responsibility for operations review of contracts associated with new clients and projects.
Education and Experience
- Minimum of 10 years' experience in an Operational Manager Role.
- Degree qualified, qualification in Business, Project- and/or Operations management is desirable.
- Strong commercial acumen coupled with a comprehensive understanding of business operations.
- Strong organisational, negotiation, problem solving and decision-making skills.
- Takes ownership of the work, is self-motivated with an ability to work independently and efficiently to meet deadlines.
- Strong interpersonal and communication skills with a strong ability lead and motivate.
- Ability to multi-task multiple priorities in a fast-paced environment.
- Team player with a 'can-do' positive attitude.
- Ability to both understand and contribute to PDP's vision, goals and strategies.
- Ability to evaluate and pursue new initiatives and investment opportunities based on their fit with PDP's Strategic objectives.
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