Workshop Team Leader

4 weeks ago

ireland Unipharmedtech Full time

The successful candidate will be responsible for overseeing all operations carried out in the workshop, including supervising the other members of the workshop team.

Principal Duties and Responsibilities

  1. Local management of and coordination of workshop engineering team to include:
    1. Assigning, Scheduling and monitoring repairs in the workshop
    2. Arranging for Demo equipment to be serviced as required
    3. Co-ordinating with the installation team and warehouse in relation to new equipment testing and preparation
    4. Supervising and mentoring the workshop team members ensuring their growth and development, including ongoing appraisals.
    5. Monitoring team compliance with statutory regulations, Company policies/guidelines and HSWAW legislation
    6. Monitoring of team performance in relation to agreed KPIs and business targets
    7. Working with the Service Manager in selection of new team members (will require participation on interview panels).
    8. Oversee the calibration of test equipment used by the team in the Republic of Ireland. Arranging for devices to be shipped to calibration houses and maintain the records and certificates.
    9. Stock management and administrative tasks.

Provision of Technical and Experiential Input:

  1. Provide technical support to the in-house and field Sales/Service teams
  2. Support to SM in pricing of Service contracts and support plans.
  3. Work with the Service Manager to identify equipment/Customer and vendor issues and provide input into strategies to address same.
  4. Support to Service administration team in resolving resource supply/conflict issues.
  5. Provide complete product support on designated equipment, this will include commissioning, preventative maintenance, repair and a level of clinical support.
  6. Attend training courses provided locally and at various manufacturers’ facilities abroad.
  7. Ensure work undertaken by engineers complies with the relevant Company Quality procedure relating to that service or activity.
  8. Comply with all relevant protocols associated with Navision, a group wide IT system. The Support Department uses Navision for call logging, service scheduling and other call related activities.
  9. Liaise with customer support administration on a regular basis, provide engineers reports and all relevant documentation to customer support administration for further processing and invoicing.
  10. Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction.

Role Requirements

  1. Qualifications: A minimum Level 7 (Ordinary Bachelor Degree), Electrical, Electronic Engineering, Physics or related discipline.
  2. A strong understanding of electronics, soldering is required
  3. A demonstrable aptitude for PC repair and general IT and networking would be an advantage.
  4. No less than 3 years experience in medical device service or electronic equipment would be an advantage. Including team management.
  5. Whilst not essential, previous experience in a team leadership role would be a distinct advantage.
  6. Strong interpersonal skills: Customer focused with good communication skills – written and oral.
  7. Good analytical and troubleshooting skills.
  8. Self-motivated, team player.

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.

Uniphar Medtech is an equal opportunities employer

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