Incident Manager, Regulatory Response, Malay

1 week ago


Dublin, Dublin City, Ireland TikTok Full time
Incident Manager, Regulatory Response, Malay - Trust & Safety

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Responsibilities

The Incident Management team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As an Incident Manager within our Trust & Safety team, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.

What will I be doing?

  1. Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries.
  2. Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering to handle and respond to crisis.
  3. Analyse incident trends, systems, and data to develop improvements to the overall incident processes and drive improvements across process, policy, and product.
  4. Lead cross-functional post-mortems for major incidents and produce actionable insights.
  5. Be comfortable, methodical, and resilient.
  6. Be flexible with global working hours and working on certain weekends, on a rotation basis.

Qualifications

Minimum Qualifications:

  1. Bachelor's degree and 2+ years experience in a fast-paced environment, preferably in Trust & Safety Operations or Incident, Risk or Crisis Management roles.
  2. Ability to work effectively in a fast-paced environment, strong interpersonal and communication skills to engage with different teams.
  3. Good project management skills, with a proven record of driving change from conception to execution.
  4. Knowledge of social media challenges and sensitivity to safety or regulatory issues.
  5. English fluency is required along with complete fluency in Malay; review and translation will be required.

Preferred qualifications:

  1. Quantitative skills, a data-driven mindset; SQL skills are a plus.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Hibernia Services Limited Full time

    Incident Response Playbook Consultant Operational Technology (OT) Focus We are seeking an experienced Incident Response Playbook Consultant with a strong focus on Operational Technology (OT) security. This is an 8-month contract role, offering a unique opportunity to work within a major industrial organisation operating at scale across critical sectors such...


  • Dublin, Dublin City, Ireland Hibernia Services Limited Full time

    Incident Response Playbook Consultant Operational Technology (OT) Focus We are seeking an experienced Incident Response Playbook Consultant with a strong focus on Operational Technology (OT) security.This is an 8-month contract role, offering a unique opportunity to work within a major industrial organisation operating at scale across critical sectors such...


  • Dublin, Dublin City, Ireland Stripe Full time

    Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means...


  • Dublin, Dublin City, Ireland itContracting Full time

    Overview eir evo talent are currently seeking applicants for a Security Incident Response Manager.  This is a permanent  position located with our client in Dublin. Hybrid working options available. Job Specification: Our client have a requirement for a Security Incident Response Manager to join the client's Security Services Team. The...


  • Dublin, Dublin City, Ireland Stripe Full time

    About the RoleWe are seeking an Incident Response Manager to join our team. As an Incident Response Manager, you will play a critical role in driving the right level of response from our teams to incidents, determining impact, rallying our teams to mitigate, communicating to users and ensuring appropriate remediations.You will work closely with our incident...


  • Dublin, Dublin City, Ireland Eirevo Full time

    Incident Response Playbook Consultant – Operational Technology (OT) FocusWe are seeking an experienced Incident Response Playbook Consultant with a strong focus on Operational Technology (OT) security. This is an 8-month contract role, offering a unique opportunity to work within a major industrial organisation operating at scale across critical sectors...


  • Dublin, Dublin City, Ireland Experian Health Full time

    Incident Response Team ManagerAs a member of Experian's Global Security Office (EGSO)/Cyber Fusion Center (CFC) team, you will play a critical role in responding to and containing security incidents.This position requires strong leadership skills, as you will be responsible for managing multiple cases related to security incidents throughout the incident...


  • Dublin, Dublin City, Ireland Eirevo Full time

    We are looking for a seasoned OT Cybersecurity Professional to enhance our incident response capabilities in operational technology (OT) environments. As an experienced professional, you will develop and implement tailored incident response playbooks that address sector-specific cyber risks and operational constraints.In today's complex industrial landscape,...


  • Dublin, Dublin City, Ireland TikTok Full time

    ResponsibilitiesThe Incident Manager will be responsible for:Investigating reported incidents across multiple channelsCoordinating our response to global partners inquiriesWorking with cross-functional teams to handle and respond to crisis situationsAnalysing incident trends, systems, and data to develop improvements to the overall incident processes


  • Dublin, Dublin City, Ireland Dell GmbH Full time

    About Dell GmbHDell Technologies is a global leader in the technology industry, empowering individuals and organizations to build a future that works for everyone. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.We're seeking an experienced Incident Response Commander to join our Cyber Security Intelligence and...


  • Dublin, Dublin City, Ireland Eirevo Full time

    Eirevo is seeking a highly skilled Industrial Cybersecurity Specialist to enhance our security posture in operational technology (OT) environments. As an experienced professional, you will develop and implement tailored incident response playbooks that address sector-specific cyber risks and operational constraints.Our organisation operates in a complex...


  • Dublin, Dublin City, Ireland Amazon Full time

    Role OverviewThe Incident Response Associate plays a vital role in providing 24/7 services, including alarm monitoring and response, incident triage, and crisis management. This position requires strong communication and problem-solving skills to navigate complex situations and resolve security and operational risks effectively.Key Tasks:Triage and...


  • Dublin, Dublin City, Ireland Hibernia Services Limited Full time

    We are looking for a highly skilled Incident Response Strategist to join our team at Hibernia Services Limited. As an Incident Response Strategist, you will be responsible for developing and implementing incident response playbooks for OT environments.About the Team:Hibernia Services Limited is a leading provider of cybersecurity services to critical...


  • Dublin, Dublin City, Ireland Bank Of America Full time

    Company Overview:At Bank of America, we believe in helping people achieve their financial goals. As a Digital Forensics Investigator, you will play a crucial role in ensuring the security and integrity of our systems and data. In this role, you will conduct and manage individual caseloads across the entire incident response or investigative lifecycle, from...


  • Dublin, Dublin City, Ireland Amazon Full time

    About the OpportunityWe are looking for a talented Security Engineer to join our team at Amazon. In this role, you will work within the Amazon Security Incident Response Team (SIRT) and be responsible for responding to security incidents and coordinating a cohesive response involving multiple teams across Amazon.You will also be expected to provide security...


  • Dublin, Dublin City, Ireland Amazon Full time

    Job Description: Amazon is seeking a highly motivated Incident Response Engineer to join our Information Security team. In this role, you will work within the Amazon Security Incident Response Team (SIRT), responding to security events, conducting analysis of threats, and providing security services to safeguard highly sensitive data.Responsibilities:Develop...


  • Dublin, Dublin City, Ireland UKG, Inc. Full time

    Company Overview:With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.At UKG, you get more than just a job. You get to work with...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    As a Cybersecurity Threat Hunter at ENGINEERINGUK, you will play a critical role in protecting our company's assets and ensuring the continuity of our operations. With a strong background in incident response and a passion for staying up-to-date with the latest security trends, you will be responsible for identifying and mitigating potential security threats...


  • Dublin, Dublin City, Ireland CrowdStrike Holdings, Inc. Full time

    CrowdStrike Holdings, Inc. is committed to fostering a culture of belonging where everyone is valued and empowered to succeed. As a company, we cultivate a flexible and autonomous work environment that allows every employee to own their career. We are always looking to add talented individuals to our team who share our passion for innovation, customer...


  • Dublin, Dublin City, Ireland Amazon Full time

    We are looking for a skilled Security Engineer to join our Information Security team.In this role, you will be part of the Security Incident Response Team (SIRT) and will be responsible for responding to security events, conducting threat analysis, and providing security services to safeguard sensitive data.You will work closely with detection systems and...