Technical Business Analyst Senior

2 weeks ago

Letterkenny, Donegal, Ireland Optum Full time

Senior Technical Business Analyst- Dublin or Letterkenny / Hybrid

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

About the Role:

As a Fortune 5 business, we're one of the world's leading healthcare companies. There are no limits here on the resources you'll have or the challenges you'll encounter. 
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. 

The Senior Technical Business Analyst will primarily work with StepWise implementations, our automated rating and pricing system, and consult with clients on requirements gathering, system design, configuration, and implementation.  In addition to working on StepWise implementations, this role will involve advising clients on Underwriting, Actuarial, and financial projects, and supporting senior consultants as appropriate. 

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny offices and telecommuting from a home-based office in a hybrid work model.  

Primary Responsibilities:


•    Create and update software with complex pricing models

•    Improve the customer experience by proactively partnering and consulting with business resources to implement enhancements to existing processes and workflows

•    Cross functional requirements gathering, system consultation, and implementation of system design and configuration

•    Support and understand the rating formulas and factors, system workflow, and implement appropriate design and configuration of workflow portals within the StepWise application suite

•    Use Excel and SQL-based systems to solve business problems / achieve clients' expectations 

•    Understand industry issues, changes, and potential impacts and opportunities for the StepWise consulting team 

•    Consult with internal/external clients to understand business needs and translate into technical solutions including design, development, and delivery

•    Manage project deadlines across multiple clients with minimal supervision

•    Convey proposed solutions to non-technical audience through presentations and demos

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications: 


•    Bachelor's Degree in IT, Finance, Business, Actuarial Science, Math, Data Analytics, Economics or a related degree

•    Advanced level of proficiency with Microsoft Excel, including complex formulas, calculations, VBA, etc.

•    Hands-on SQL experience including familiarity with database design best practices, creating stored procedures, etc.

•    Proven experience working in the healthcare, insurance industry, finance, FMCG or any retail experience 

Preferred Qualifications:


•    Expertise in rating systems (Software applications and/or Excel tools) is highly desirable - as a consultant, super user, or technical design/implementation subject matter expert

•    Experience in an Actuarial and/or Underwriting role

•    Knowledge of the full Software Development Life Cycle. Experience working in an agile development environment is desirable

•    Experience with user interface design and/or workflow automation

•    Experience working with the StepWise Suite

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2024 Optum Services (Ireland) Limited. All rights reserved.

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