Data Protection and Complaints Officer

Purpose of Post

The Data Protection and Complaints Officer will be responsible for ensuring that Camphill Communities of Ireland (CCoI) complies with data protection legislation, manages data subject requests, and oversees the complaints process to ensure timely, fair, and effective resolution. The post-holder will act as the primary point of contact for data protection and complaints management within the organization.

The Post Holder will be responsible for:

Data Protection Duties:

      Develop, maintain, and regularly update the organisation's Record of Processing Activities (RoPA), ensuring all data processing activities are accurately documented in compliance with GDPR requirements. Collaborate with departments to identify and map data flows, assess risks, and implement appropriate controls to safeguard personal data.

      Monitor and ensure compliance with GDPR and other relevant data protection regulations across the organisation.

      Identify data protection-related risks and recommend controls to mitigate them.

      Implement and maintain data protection policies, procedures, and practices.

      Provide advice on data protection implications of new projects and initiatives.

      Support the retrieval and collation of data required for legal, data, and Freedom of Information (FOI) requests.

      Deliver training and guidance to staff on GDPR compliance and best practices.

      Conduct periodic audits to assess and monitor data protection compliance.

      Liaise with regulatory bodies, legal advisors, and senior management on data protection matters.

      Maintain confidentiality and ensure secure handling of sensitive data.

Complaints Management Duties:

      Act as the designated Complaints Officer for CCoI.

      Develop and oversee the complaints management framework in line with legal and regulatory requirements.

      Ensure complaints are logged, investigated, and resolved within prescribed timelines.

      Liaise with relevant teams to coordinate responses and corrective actions.

      Identify trends in complaints and recommend improvements to policies and procedures.

      Provide training and guidance to staff on complaints handling.

      Prepare reports on complaints management for senior management and regulatory bodies.

Qualifications, Knowledge & Experience

      A relevant Data Protection qualification CIPP/E, CIPM or equivalent.

      Strong knowledge of GDPR, Data Protection Act, and relevant regulatory frameworks.

      Experience in complaints handling and resolution.

      Excellent communication, negotiation, and conflict resolution skills.

      Ability to work independently and maintain confidentiality.

      Strong organisational skills and attention to detail.

      Proficiency in using IT systems for data management and complaints tracking.

      Previous experience in a similar role within the health, social care, or non-profit sector.

      Knowledge of HIQA and regulatory complaints processes.

      Legal or compliance background.

Details of the Role:

Salary Scale:     €53,068 - €64,834 Per annum (based on a 40 hour week)

Location:           National HR Office, The Bridge, Main Street, Kilcullen, Co Kildare R56 R744

Duration:           Fulltime 40 hours - Permanent

Closing date:     28th March 2025

Candidates shortlisted will be called for immediate interview

Please note all posts are subject to Garda Vetting, relevant Police clearance for any country resided in for over 6 months over the age of 18, and reference checking.

Camphill is an equal opportunities employer