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Customer Assistant

4 weeks ago

ireland Tesco Ireland Full time
About the role

We pride ourselves on offering customers the biggest range of products around. And that's not just food, but everything from clothes and kettles to financial services.

But did you know we offer the biggest job opportunities too? With stores across the UK and Ireland, and a variety of roles, we are always looking for people who are as passionate about helping customers as we are.

Our Every Little Helps approach doesn't just apply to our customers. It's at the very heart of everything we do at work – and it's what makes us different. We believe in treating each other with respect, and everyone having the opportunity to get on. That's what makes Tesco such a great place to work.

You will be responsible for
  • Always put the customer first and consider them in everything you do.
  • Get to know your customers and serve them with pride.
  • Help to ensure products and services are available for customers at all times.
  • Handle all products with care to maintain quality and ensure they reach the customer in the best condition.
  • Keep the shop floor and back areas clean and tidy at all times.
  • Using the training you receive, follow department routines and processes.
  • Follow all company policies and adhere to Health and Safety routines.
  • Whilst you will have a core role, you may be asked to support your colleagues by helping in other departments.
You will need
  • Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.
  • Works hard for customers, your team and your department.
  • You are able to prioritise to ensure anything you do is right for our customers.
  • Adaptable and resilient to meet the ever changing demands of our business.
  • You must be able to follow instructions either verbal or written.
  • You are reliable and a good timekeeper.
  • You must be smart and tidy at all times.
What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

  • Competitive Salary
  • Bonus Scheme*
  • Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
  • 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
  • Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
  • Life Assurance
  • Pension Scheme*
  • Save As You Earn Scheme*
  • Paid Family Leave
  • Bike to Work
  • Long Service Awards
  • Commuter Scheme

*Entry requirements and rules of the scheme apply.

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

Tesco has operated in the Irish retail market since 1997, and with 170 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers - of which almost three-quarters are small and medium enterprises - which in turn supports almost 13,000 farming families around Ireland.

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.

We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. We're committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

How can I let Tesco know I need additional support?

Please let us know you need additional support by emailing tescoireland.recruitment@tesco.ie

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