Senior End User Technologies Engineer

3 weeks ago

Dublin, Dublin City, Ireland Glanbia Nutritionals, Inc. Full time

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Senior End User Technologies Engineer (12 month FTC)

Overview

The End User Technologies team is the company's most senior advisory group. The EUT Team is accountable for the global strategic development of the End User Technology environment, the definition and implementation of standards/policies, and the management of key global services to end user devices (7k laptops/desktops - 97% Windows, 3% Apple MAC + 3k mobile devices, Apple iPhone and iPads).

The Senior End User Technologies Engineer will work with the EUT Team contributing to the shared team goals and requirements as outlined below.

Key elements of the role

  • Business as usual daily tasks (50% of time):
    • Maintain the key services at the expected operational excellence level as per KPI agreed. This includes Device Platform standard for Windows/Apple MAC/Apple IOS with Intune/Azure AD (currently transitioning from SCCM+Active Directory) and Jamf (managed by a vendor), OneDrive for business, Windows 365. We are currently transitioning to Modern Management from SCCM+Active Directory, so currently supporting both environments.
    • Vendor management (Microsoft Premier Support + other vendors providing services).
  • Reactive Support Level 3 (15% of time): Support our Global Service Desk for escalations related to EUT services only, complete high level professional documentation as required.
  • Proactive Support Level 3 (15% of time): Deliver formal technical training, mentoring, and coaching to Service Desk/Global IT Operations on EUT services.
  • Project Tasks (20% of time):
    • Deploy innovative solutions, improve existing ones, define new standards.
    • Business integrations of new companies into our Standards.

We are currently moving our entire Windows fleet to Intune (Azure AD Joined) with Windows Autopilot. Most of the immediate project work will focus on this topic, to improve governance, reports, etc.

Requirements for the position

Qualifications

  • Bachelor of Science Degree in Computer Science or similar related field.

Skills & experience

  • Five plus years of related experience in a similar role.

Technical - Required:

  • Device Management with Intune and Azure AD (Entra ID) (Patch management, SW Distribution, OS Deployment, Compliance, Configuration, custom queries/reports), Scripting (PowerShell), Supporting/troubleshooting a Windows client platform in an enterprise environment.

Technical - Nice to have:

  • Active Directory Group Policies and basic knowledge, SCCM basic knowledge.
  • Ability to work alone as an individual contributor and as a participant in a team environment.
  • Can take technical lead for some of the EUT services as required.
  • Proven/Excellent real-world problem-solving skills.
  • Excellent written and verbal communication skills.
  • Experience working within ITIL compliant environments.
  • The energy, enthusiasm, and drive to make it happen.
  • A collaborator who can motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.

Where and how you will work

This is a fixed-term contract role for 12 months. The opportunity will be based in Citywest, Dublin or Leggettsrath Business Park in Kilkenny with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

What we would like to offer you

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.

About Glanbia

The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners, we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.

At Glanbia, we celebrate diversity because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.

#J-18808-Ljbffr

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