Digital Product Lead

3 weeks ago

Dublin, Dublin City, Ireland RSA Group Full time

Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

Culture and Community

RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient.

Digital customer experience sits at the heart of everything we do at 123.ie.

We have embarked on a digital evolution journey, and we require a passionate Digital Product Lead to join the team in helping us launch, manage, and grow our digital services.

In this role you will be accountable for developing a team of Agile Product Professionals who are responsible for the roll-out and ongoing improvements to our digital platforms. This team champions the customer, ensuring all new product developments and initiatives are passionate about improving our digital customer experience, but also supports the achievement of our business objectives.

This is a unique role and will suit an individual with a strong business sense who can think strategically and has proven leadership skills.

Key Responsibilities:

Vision and Strategy

  • Contribute to the development of Business Strategy. Develop a backlog of critical initiatives to help deliver against the business strategy, ensuring the backlog is achievable and understood by the product professionals on your team.
  • Establish a Strategic Product Framework that supports the delivery of that Business Strategy. This framework will be developed and implemented within Digital but must be a framework that can establish a product-led way of working for the entire organisation.
  • Gather the vital collaborator agreement to ensure the Strategic Product Framework is embedded within the organisation.

Accountable for prioritisation of strategic backlog.

  • Help establish the right product management processes. For example, agree with the team members on what goals should be used to manage the products, how the product strategy work is done, how often the product strategy and roadmap are reviewed, how the right critical metrics are selected, and how product backlog refinement is carried out.
  • Lead a team of Product Professionals (circa 7 people).
  • Develop the individuals on the team. Help them get better at product management and grow as product professionals.
  • Remove impediments the team members face and act as an escalation partner for problems the individual product people cannot solve.
  • Set clear expectations and agree on specific, measurable, and outcome-based goals.

Processes

  • Work with the Squad Scrum Master to mature our Agile WOW in line with the Product Management Framework.
  • Establish processes for MVP identification, incremental value driven delivery and measuring success at Stop, Continue, Pivot moments.
  • Work with business leaders from across RSA to understand their needs and drivers and also promote the Customers viewpoint with those same leaders.
  • Continuously improve collaboration across multiple functions within RSA to deliver better results for our customers.

Market

  • Responsible for supervising the Irish Insurance landscape to understand market trends enabling the development of unique product propositions for our customers.

Requirements:

  • Min 5 years proven experience in a product role.
  • Qualifications in marketing, project management, web development or behaviour science preferred.
  • 3 years+ experience working within Agile frameworks and with Agile teams.
  • Ability to lead cross-functional collaborators to deliver on key initiatives.
  • Ability to act as a mentor and coach to other Product Owners and Business Analysts on the team.
  • Evidence of leading a digital project from initial concept through to launch.
  • Good understanding of digital technology and its evolution.
  • Analytical thinker comfortable making data driven decisions.
  • Work experience in a financial services company an advantage but not essential.
  • Proficient in all MS suite of tools.

Regulatory Requirements:

  • If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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