Business Operations Coordinator

Who we are:

At TrueLayer, we're building the future of payments. We're on a mission to take on outdated payment methods with a solution designed for today's online, on-demand economy. By removing friction at the heart of commerce — the payment — we're making it faster, safer, and smarter for everyone.

To date, we've raised $300 million from world-renowned investors including Stripe, Tiger Global, Addition, and Tencent. With offices in London, Milan, and Dublin, we're trusted by industry leaders like RyanAir and JustEat Takeaway. But this is just the beginning.

We're reimagining how the world pays, invests, shops, and saves. We're transforming payments for industries like e-Commerce and iGaming, redefining what's possible with technology and innovation. Now, we're looking for people who are ready to help us build a brand that changes an industry.

Description:

We are looking for a highly motivated and detail-oriented Business Operations Coordinator to support our outsourcing and operational resilience functions. In this role, you will contribute to ensuring the effective functioning of our business operations, the provision of accurate performance metrics, and ensuring compliance with outsourcing and operational resilience regulations.

You will report directly to the Truelayer Ireland COO / Group Director of Operations and Transformation as well as supporting the work of the Irish Leadership Team. As part of the wider TrueLayer business operations function, you will also support a number of cross-functional group-wide projects and business initiatives.

This is a newly-formed role and the remit will be wide-ranging and will expand in proportion to your performance and aspirations. From day one, as an Operations Analyst you will support with:

Outsourcing

• Overseeing and maintaining day-to-day outsourcing processes, policies and frameworks ensuring compliance with regulatory obligations.
• Supporting the governance of outsourcing arrangements by preparing materials, collating metrics and tracking actions to ensure effective management and oversight.
• Maintaining up to date records of outsourced contracts, documentation, procedures, logs and collating the register of information (as required under DORA regulations).

Operational Resilience

• Conducting assurance and continuous reviews of frameworks, policies and standards required for TrueLayer to remain compliant with regulatory requirements across Operational Resilience and in support of key elements of the EU Digital Operational Resilience Act (DORA).
• Assisting in the coordination of Business Continuity, Scenario Testing, Disaster Recovery, and Incident Management activities, such as Business Impact Assessment (BIA) and Critical Business Function (CBF) reviews.
• Engaging with risk teams in the businesses and functions to ensure resilience and outsourcing risks are appropriately identified, assessed, and mitigated.
• Investigating operational and outsourcing risk events and near misses - perform root cause analyses, identify trends and maintain incident logs.

Data Analysis and Regulatory Reporting

• Supporting the production of timely and accurate management information and reporting of Key Performance Indicators across operations and outsourced functions.
• Submitting regulatory returns & information requests to the CBI & other regulators in meeting overall regulatory reporting obligations.
• Providing support in gathering metrics which will inform reporting on resiliency risks and impacts across the firm.
• Supporting the Truelayer Ireland team in embedding consistent and standardised reporting and assurance to promote efficiencies, effective controls and appropriate governance.

Stakeholder Collaboration

• Working collaboratively with the wider Risk, Compliance, AML, Legal, Finance, InfoSec and Commercial teams to align operations with business needs and deliver on ad hoc requirements as instructed by the broader team or senior management/directors.
• Collaborating with cross-functional teams to document workflows, processing flow diagrams and mapping of end-to-end activities in line with operational resilience initiatives.

About you:

• A willingness to acquire new skills, a growth mindset and a skilled collaborator. This is more important than any technical skills or professional experience.
• Experience in payments, including experience with outsourcing frameworks, operational resilience, regulatory reporting and data analytics.
• Solid background in operations, consulting, project, first line risk, and vendor management, especially in B2B payments or fintech.
• Exposure to a regulated environment, working with control functions, oversight and outsourcing.
• A self-starter. It's beneficial if you have strong organisation, project management and prioritisation skills.
• Shown ability to collaborate efficiently with cross-functional teams.

Don't meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we'd still love to hear from you

Benefits

What you can expect from us:

• Meaningful equity in the company.
• Flexible hours and hybrid working - we offer a hybrid approach to work of 3 days per week remote working and 2 days per week in our new offices in London, Milan, and Dublin - This is more flexible in our Dublin office due to our WeWork space.
• Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework.
• A one-off remote-working budget to help you set up your home office.
• 24 days holiday as standard with flexible bank holidays, so you can take those days whenever you like.
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance).
• 2 volunteering days to support causes important to you.
• 90-day 'work from abroad' policy.
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure.
• Competitive pension contribution at 4% & 4%.
• Private health insurance from the day you start.
• Membership of mental wellbeing platform Spill and premium Calm subscription.
• A €1000 budget to spend on learning & development each year.
• Free lunch from Just Eat Pay (If you choose to work from the office on Tuesdays and Wednesdays).

At TrueLayer, we don't just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you'd like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we'll be happy to support you.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Industries: Technology, Information and Internet

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