IT Support Engineer

4 weeks ago


Wicklow, Ireland Innovate Skillsource Full time

We are currently recruiting an experienced Intermediate IT Support Engineer to join our contract team, supporting a wide network of educational facilities in the Kildare and Wicklow region. Working closely with senior staff and junior technicians, this role is ideal for someone with a strong hands-on technical background who enjoys varied support work and collaboration across different environments. Key Responsibilities Troubleshoot and resolve a range of hardware, software, and connectivity issues Manage and respond to helpdesk tickets in a timely and professional manner Support users across Windows, ChromeOS, and iOS operating systems Provide maintenance and support for server environments (Windows Server 2008 R2 and newer) Deliver support for Office 365 and Google Suite platforms Assist with device setups, installations, and peripheral troubleshooting (e.g. printers, photocopiers) Contribute to system upgrades and update processes Investigate power-related and connectivity faults Document resolutions and contribute to knowledge base development Collaborate with ICT staff and third-party providers as directed Essential Requirements Level 7 NFQ qualification or equivalent in an ICT discipline Minimum 4 years of IT support experience Strong knowledge of end-user support, helpdesk tools, and remote access utilities Proficiency with both Microsoft and Google productivity tools Full drivers licence and ability to travel across Kildare and Wicklow Readiness to present certifications and references prior to engagement Contract Details 2-year fixed-term contractor role with potential extension On-site work across multiple locations Day rate to be proposed by applicant Interested? Apply today with your CV and proposed day rate to be considered for this impactful role.


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