Junior Assisstant Manager

4 weeks ago

Dublin, Ireland TN Ireland Full time

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Junior Assistant Manager - Front of House, DublinClient:

Carebrook Ireland

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8f7c27beb50e

Job Views:

10

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.

Responsibilities:

  • Support and coach the team to ensure they reach their potential in both the shop and kitchen.
  • Support the training pathways to ensure training happens on time.
  • Lead by example and be hands-on when required.
  • Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
  • Coach the team for good performance by offering good regular feedback and praises.
  • Lead the Speed of Service principles.
  • Ensure the team consistently follows the 6 Key Points of Service.
  • Follow the MBWA principles.
  • Empower the team to deliver engaging Joy of Pret activities.
  • Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
  • Ensure the Coffee Calling System is followed efficiently.
  • Ensure all Marketplace orders are prepared promptly and accurately.
  • Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
  • Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
  • Follow Production Principles, putting customers’ needs first and never compromising on quality or freshness.
  • Ensure How to Cards are used and followed consistently to deliver Pret standards.
  • Ensure Line Checks are carried out successfully and any improvement needs actioned.
  • Ensure no Made to Sell (MTS) rejects are on display in our Langars.
  • Continually develop the team’s knowledge about the quality of our food and coffee.
  • Ensure Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
  • Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
  • Ensure all safety checks are correctly monitored and recorded.
  • Take corrective action immediately on issues that affect customers, the team or sales.
  • Ensure the shop is clean, safe and the equipment is always well maintained.
  • Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
  • Demonstrate due diligence and report and escalate any quality issues.
  • Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
  • Carry out ordering accurately and in line with the business needs.
  • Lead, monitor and follow up on Mystery Shopper requirements.
  • Ensure good stock control by following the 7 Steps of Unaccounted.
  • Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
  • Follow merchandising guidelines and ensure marketing is used effectively to drive sales.
  • Support the execution of successful food launches.
  • Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
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