Local Account Manager

2 weeks ago

Shannon, Ireland Expeditors International of Washington, Inc. Full time

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Globally unified systems
Job Description

Major Duties and Responsibilities:

  • Strengthen relationships with existing house accounts.
  • Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
  • Understand customers' business and strategy and our role with the customer.
  • Ensure customer satisfaction and follow up.
  • Communicate service issues to Department Managers/Supervisors.
  • Action items lists maintained and updated weekly for follow up items.
  • Identify opportunities and grow business from existing house accounts.
  • 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
  • Assist with collections when needed.
  • Manage client profiles - separated out by location.
  • Build territory maps showing number of accounts located in each city – update monthly.
  • Teamsell input & management for significant calls.
  • Fluent in EI systems and demos in order to provide technical updates to LAM accounts.
  • Involve sales and operations at appropriate times.
  • Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
  • Turn major business opportunities and proposals over to Sales and operational issues to Ops.
  • Management of Business Reviews – goal is to have a minimum of one per account per year.
  • Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
  • Assume lead responsibility for the efficient delivery of all local (branch) services.
  • Assist, and if needed, spearhead problem resolution for issues outside of local branch.
  • Ensure that a functioning and agreed-upon invoicing - payment process is in place.
  • Meet with the local customer to maintain customer information and satisfaction.
  • Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business
Qualifications

Requirements- Skills, Education, Experience:

  • High school degree or equivalent business qualifications.
  • Minimum two years Expeditors/industry experience.
  • Ability to create/write customer requirements clearly for use by other Expeditor employees.
  • Knowledge of required Expeditors operating systems as well as PC skills including word processing.
  • Demonstrated customer service skills and proven interpersonal skills.
  • Level one Account Management certification.
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